System Administrator -Gilley's

Gilley's•Park City, KS

43d•Onsite

About The Position

The IT Systems Administrator at Gilley’s supports the casino’s technology infrastructure and helps ensure the reliability, security, and performance of systems that power gaming operations. The role administers gaming platforms, surveillance networks, point-of-sale, financial, and back-office IT infrastructure, including servers, networks, gaming systems, and user support services. It also requires adherence to gaming-industry regulatory and compliance standards. The administrator manages system health, updates, patches, backups, support, documentation, and operational procedures; collaborates with vendors, technology colleagues, and other departments to resolve issues and meet technical needs; and participates in disaster recovery, change management, and recovery planning. The position may involve customer interactions and requires professional, ethical conduct. Work is at Gilley’s physical location in Park City, Kansas, and the required schedule may include nights, weekends, holidays, and overtime.

Requirements

Must be at least 18 years old and able to obtain and retain a KRGC Gaming License.
Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent experience in place of a degree.
At least 3 years of IT systems administration experience; casino, hospitality, or regulated-environment experience is preferred.
Familiarity with gaming systems such as HHR, slot management, and player tracking, and with casino compliance standards.
Proficiency in Windows and Linux server environments, networking, backup solutions (Veeam, Acronis, or Commvault), virtualization (VMware or Hyper-V), and cybersecurity.
Strong analytical, verbal and written communication, teamwork, and problem-solving skills.
Ability to work in a fast-paced, high-security environment with strict regulatory oversight.
Proficiency with databases, server administration, and IT troubleshooting.
Ability to identify and resolve technical issues efficiently.
Familiarity with industry regulations regarding data security and IT compliance.
Professional conduct and appearance as outlined in the Gilley’s Team Member Handbook.
Ability to work independently and as part of a team.
Availability to work the required schedule, which may include nights, weekends, holidays, and overtime.
Physically mobile, with reasonable accommodations; able to respond to visual and audible cues.
Ability to read, write, speak, and understand English.
Ability to bend, reach, kneel, and grip items; walk and stand for long periods of 8–12 hours.
Ability to maintain urgency in fast-paced business practices and operate in mentally and physically stressful situations.
Ability to tolerate areas with secondary smoke, high noise levels, bright lights, and dust.

Nice To Haves

Experience in a casino, hospitality, or regulated IT environment.
Familiarity with gaming systems such as HHR, slot management, and player tracking.

Responsibilities

Administer and monitor IT systems, including physical and virtual servers, applications, networks, storage, and related environments.
Provide technical support for casino gaming systems and digital signage, including integrations between systems.
Manage system updates, patches, health reports, and backups to support system performance and security.
Collaborate with vendors and internal teams to troubleshoot and resolve technical issues affecting gaming operations and other business processes.
Document system configurations, procedures, and troubleshooting guides for audits, compliance, and operational continuity.
Define and manage system standard operating procedures and respond to critical system alerts.
Manage backup solutions and participate in disaster recovery planning.
Mentor support personnel and remain informed about job-related issues.
Prepare and maintain documentation of server configurations and data center layouts.
Communicate and coordinate schedules, backups, and downtime with the internal business community.
Assist with change management and operational recovery planning and testing.
Work with other departments to understand their technical needs and develop solutions.
Ensure compliance with industry regulations and standards and support security protocols that protect sensitive customer and business data.
Maintain outgoing, upbeat, and cheerful conduct during high-volume customer interactions.
Follow regulatory, departmental, and company policies ethically and encourage others to do the same.
Perform other duties as assigned.