System Administrator

Houston Food Bank•Houston, TX

4h•Onsite

About The Position

The Systems Administrator is responsible for the day-to-day administration, support, maintenance, and optimization of the organization's IT systems and infrastructure. The role covers troubleshooting hardware, software, networking, cloud services, endpoint devices, identity management platforms, and collaboration technologies. It provides Tier 1 and Tier 2 support, manages user access and security controls, supports Microsoft 365 and endpoint management solutions, maintains technical documentation, and participates in infrastructure, security, and operational improvement initiatives. The position is expected to take ownership of assigned systems, proactively identify opportunities to improve reliability and efficiency, and communicate technical information effectively to technical and non-technical users while providing a high level of customer service. The role supports endpoint and device management, identity and access management, onboarding and offboarding, audiovisual and collaboration technology, systems ownership and operations, and desktop support. It is a non-supervisory position. Reliable and punctual attendance is required, including participation in meetings and presentations. The position supports hours of operations at Houston Food Bank facilities as necessary and may require flexibility during disasters, community events, or company events. Domestic travel within the 18-county service area is required up to 10% of the time.

Requirements

Bachelor’s degree in Computer Science or a related field, preferred, or a combination of education and relevant experience.
At least 3 years of experience supporting users in an enterprise environment.
3–5 years of hands-on experience with Active Directory; hybrid environments preferred.
3–5 years of hands-on experience with the Microsoft 365 ecosystem.
3–5 years of hands-on experience with Windows desktop operating systems and troubleshooting.
3–5 years of hands-on experience with ticketing systems such as Zendesk or similar.
3–5 years of hands-on experience with networking fundamentals, including DNS, DHCP, and VPN troubleshooting.
3–5 years of hands-on experience with basic A/V systems, including Extron devices and their operation.
Experience managing multiple tickets with competing priorities.
Understanding of role-based access control (RBAC) for assigning permissions.
Knowledge of authentication methods, including SSO and MFA.
Familiarity with fundamental ITIL/SLA principles.
Experience with Microsoft Cloud services.
Reliable transportation, a valid driver’s license, and insurance.
Legally able to work in the United States.
Ability to work with a diverse population, including the public.
Ability to communicate complex information clearly; strong communication, interpersonal, listening, questioning, and customer service skills.
Ability to organize and prioritize work in a fast-paced environment, analyze problems, recommend solutions, and resolve issues.
Ability to remain professional and flexible under pressure and work collaboratively with cross-functional teams.
Ability to work independently and as part of a team; flexibility, organization, attention to detail, and strong problem-solving abilities.
Ability to follow detailed but uncomplicated written or oral instructions and handle problems involving a few concrete variables in standardized situations.
Ability to meet the physical requirements, including standing or remaining stationary for a significant part of the workday, moving about the facility, using hands and fingers for tasks, climbing ladders and working at elevated heights, and frequently lifting 50 pounds.

Nice To Haves

Exposure to Microsoft Intune or other endpoint management tools.
Basic PowerShell scripting capability or interest in learning.
Experience supporting AV or conference room systems.
Familiarity with hybrid identity (Active Directory and Azure AD).
Microsoft Windows Desktop Environment certification.
Microsoft Office 365 Cloud Environment certification.

Responsibilities

Adhere to the organization's PACT values: Purpose, Accountability, Courage, and Transparency.
Maintain reliable, consistent, and punctual attendance, including attending and participating in meetings and presentations.
Provision, configure, and deploy laptops, desktops, and mobile devices; manage device imaging, patching, decommissioning, inventory, and asset tracking.
Support and troubleshoot Fortinet VPN clients, Lenovo laptops, mobile devices, Xerox printers, and peripherals.
Create, modify, and deactivate Active Directory and Azure AD user accounts; manage groups, permissions, and access rights, including security groups, Microsoft 365 groups, and distribution lists.
Troubleshoot identity issues such as account lockouts and MFA problems, and coordinate setup of data services, phones, computers, and printers.
Execute onboarding, including account creation, device provisioning, and access setup; manage offboarding, including timely account deactivation, secure access removal, and asset recovery.
Support conference room technologies, including Teams and Zoom rooms and AV systems; troubleshoot audio/video issues, maintain equipment readiness, and coordinate with vendors as needed.
Take ownership of assigned IT systems and processes, including endpoint provisioning workflows and user lifecycle management; identify opportunities to improve efficiency, automation, and user experience.
Maintain system documentation and standard operating procedures.
Provide user support as a first point of contact; respond to requests by phone, email, or ticket system.
Diagnose and resolve technical problems with desktop computers, laptops, and peripherals; install and configure end-user hardware and software; repair or replace damaged hardware.
Set up and maintain user accounts, passwords, and permissions; maintain technical documentation.
Ensure security and compliance with company policies and standards, and coordinate issue resolution with IT staff and vendors as needed.
Carry out responsibilities in accordance with HFB policies.
Travel domestically within the 18-county service area up to 10% of the time and support facility operating hours as necessary, with flexibility potentially required for disasters and events.