System Administrator

TBA Credit Union•Traverse City, MI

3d•$80,000 - $110,000•Hybrid

About The Position

The System Administrator supports TBA Credit Union’s mission to serve the community and build trusted relationships by maintaining secure, reliable, and accessible technology systems. The role maintains the credit union’s networks, servers, and systems, including system maintenance, security enhancements, user account management, backups and recovery, and hardware and software updates. It designs, installs, and supports LAN, WAN, VoIP, and virtual server environments; analyzes and resolves system issues; leads IT projects; supports team members; and communicates system-related updates to leadership. The position also supports outstanding service to internal and external members in accordance with the credit union’s service standards. It works with internal departments, vendors, members, and leadership to address technology needs, maintain compliance, improve system functionality, and support the credit union’s strategic plan. This is a hybrid role when department needs allow, but it is not fully remote and requires regular onsite work at TBA Credit Union locations in the Traverse City area.

Requirements

Bachelor’s degree in information technology, computer science, or a related field, or equivalent experience.
Five years of experience in a System/Network Administrator role or equivalent experience is preferred.
Experience with databases, networks (LAN, WAN, cloud, and VDI), and patch management.
Knowledge of Windows Server-based networked environments and components.
Technical expertise in networking, Windows Server, and desktop operating systems.
Ability to create scripts in Python, PowerShell, SQL, or another language.
Strong knowledge of system security and data backup and recovery.
Familiarity with various operating systems and platforms.
Knowledge of IT governance and operations.
Excellent problem-solving and communication skills; resourcefulness and ability to work under pressure.
Strong leadership, collaboration, proactive risk management, and mitigation skills.
Ability to deliver projects on time and within budget and provide support and training to end users.
Ability to be bonded and to clear credit and criminal history checks.
Compliance with the U.S. Patriot Act, the credit union’s Bank Secrecy and OFAC policies and procedures, the Gramm-Leach-Bliley Act, and the credit union’s Information Security program.
Three references acknowledging technology-related knowledge, skills, and abilities.
Legally authorized to work in the United States; the employer does not provide employment-based visa sponsorship.
Ability to lift up to 50 pounds; sit or stand for 2–4 hours at a time; and occasionally stoop, kneel, crouch, crawl, or climb stairs.

Nice To Haves

Professional certifications such as CompTIA Network+, CompTIA Security+, MCSA, CCNA, CISSP, or other industry certifications.
Five years of experience in a System/Network Administrator role, or equivalent experience.

Responsibilities

Monitor system performance, address issues proactively, and optimize IT resources to keep systems reliable, secure, and accessible.
Oversee installation, configuration, and maintenance of networks, servers, and systems.
Manage networks, servers, technology tools, software applications, network connections, virtual servers, and internet connectivity.
Maintain, test, and perform system-related roles in the disaster recovery, business continuity, and incident response plans.
Monitor network performance and infrastructure, including LAN and WAN, to identify and resolve risks, errors, threats, and performance issues.
Implement and maintain cybersecurity controls, risk-management practices, security measures, and incident-response procedures.
Participate in cybersecurity awareness initiatives, monitoring, risk assessments, system audits, and security monitoring.
Coordinate and manage IT projects and technology enhancements, including projects to improve system functionality.
Manage IT inventory, procurement, and asset management.
Manage patch deployment and system updates.
Manage user access, roles, and permissions across applications and platforms.
Administer database systems and ensure data integrity.
Develop and provide training and support to team members on technologies and systems.
Develop and implement IT policies and procedures, train others, and model compliance.
Troubleshoot hardware, software, and network issues; provide technical guidance and remote-access support; and respond to complex issues, outages, and emergencies.
Coordinate with leadership on technology enhancements and participate in IT strategic planning and budgeting.
Evaluate and recommend hardware and software solutions and facilitate integration of new applications and technologies.
Document IT processes, system configurations, changes, and operational procedures, and maintain an internal knowledge base.
Analyze hardware and software in networked environments, system requirements, and system design; implement network management and monitoring software.
Collaborate with IT colleagues and other departments, contribute to a supportive team environment, and cross-train within the IT department as needed.
Maintain knowledge of credit union products, services, policies, standards, and applicable laws and regulations.
Ensure team members comply with regulatory requirements, credit union policies, and audit expectations.
Support the credit union’s strategic plan and model integrity, collaboration, professionalism, confidentiality, and service excellence.
Maintain a neat and orderly work area and protect confidential employee and member information.