MSP System Administrator

Solvere One/HouseCall•Sterling, VA

36d•$70,000 - $95,000

About The Position

Solvere One is seeking highly qualified System Administrator candidates to provide support to clients and ensure they meet the company’s technical best practices. System Administrators are experienced IT professionals expected to resolve complex technical issues, continually learn new technologies, and reverse engineer challenging technical problems. The role involves interacting with clients in various capacities and traveling within Northern Virginia and the DC Metro area. Professionalism, courtesy, and excellent verbal and written communication skills are required. Candidates should be self-starters who are highly motivated and eager to contribute in a fast-paced environment. The position reports to the CTO. This is a full-time, salaried position. Salary is commensurate with experience, with a stated range of $70,000–$95,000 per year.

Requirements

Experience installing and supporting Microsoft Windows Desktop OS.
Experience installing and supporting Microsoft Windows Server OS.
Experience installing and supporting Apple/Mac Desktop OS.
Experience administering and supporting Microsoft Office 365.
Experience administering and supporting Google Workspace.
Experience troubleshooting iPhone and Android devices.
Experience configuring and supporting multi-factor authentication.
Ability to install, configure, troubleshoot, and customize MS Office Suite applications.
Ability to configure TCP/IP subnetting and troubleshoot Internet connectivity.
Understanding of switching and firewalls.
Understanding of Active Directory and Group Policy.
Knowledge of DHCP and DNS.
Ability to continually learn new technologies and reverse engineer challenging technical issues.
Professionalism and courteousness when interacting with clients.
Excellent verbal and written communication skills.
Ability to travel within Northern Virginia and the DC Metro area.

Nice To Haves

Experience with ConnectWise Manage.
Experience with ConnectWise Automate.
Experience with IT Glue.
Experience with Azure and AWS.
Experience with Hyper-V and VMware.
Experience with Cisco, Meraki, Sophos, or FortiGate solutions.
Experience with the Sophos suite of solutions.

Responsibilities

Identify, diagnose, and resolve complex problems involving personal computer software and hardware, local networks, the Internet, and new computer technologies; communicate solutions to end users.
Recommend and implement technical solutions that increase the stability, security, or speed of client environments.
Provide onsite technical support at client offices when necessary.
Act as the final escalation point for client issues and problems, including project scoping.
Create detailed technical documentation for issue resolutions.
Manage workflow and thoroughly document events through the PSA platform.