System Administrator

City of Cleveland•1601 - Innovation & Technology, OH

13d

About The Position

The System Administrator supervises subordinate employees and supports users of the City’s Public Safety systems. The role maintains, modifies, installs, configures, and upgrades systems, including CAD, RMS, and related applications. It troubleshoots issues involving servers, databases, applications, and user hardware and software; coordinates with vendors and ITS; and works with users and Division Business Owners on system needs, changes, and planned upgrades. The position maintains documentation for systems, processes, and network configurations and may provide off-hours support for critical updates or incident response. City employees are expected to uphold the City's guiding principles: placing Clevelanders at the center, empowering employees to do purposeful work, defining clear and pragmatic objectives, leading with trust and transparency, striving for equity, and embracing change.

Requirements

Two years of demonstrated supervisory experience.
Valid State of Ohio Driver's License.
Ability to read and interpret technical documents and policies.
Ability to analyze software issues to ensure consistent functionality.
Ability to analyze and resolve complicated problems.
Ability to work under pressure with changing priorities.
Strong communication and interpersonal skills, including the ability to interact effectively with team members.
A bachelor's degree in Computer Science or a closely related field from an accredited college, university, or vocational school is preferred; two years of equivalent education, training, and experience may substitute for each year of college education lacking.

Nice To Haves

Bachelor's Degree in Computer Science or a closely related field from an accredited college, university, or vocational school.

Responsibilities

Plan, assign, supervise, train, and review the work of subordinate employees.
Train and support users, create user documentation, build and run reports, conduct usability testing, troubleshoot issues, and add, change, or delete user accounts.
Bulk upload and audit data and integrate data with other systems.
Perform routine system checks, troubleshoot, patch, and strategically upgrade systems; write technical documentation.
Configure, script, and code system changes using good change-control practices.
Coordinate with others and work with ITS to install, deploy, and operate systems.
Set up, install, and configure CAD, RMS, and other Public Safety systems, including software releases and upgrades; implement, configure, and test related applications.
Troubleshoot and resolve routine to complex problems with servers, databases, applications, and user hardware and software; work with vendors to resolve issues when appropriate.
Consult with users to identify system problems and business requirements, then evaluate and recommend software and hardware solutions.
Assist with researching, recommending, implementing, and testing new functionality and configuration changes.
Collaborate and communicate with Division Business Owners about system changes, direction, planned upgrades, and related application matters.
Provide occasional off-hours support for critical updates or incident response as needed.
Maintain current documentation for systems, processes, and network configurations.
Perform other related duties as required.
Carry out the City's guiding principles in all work.