System Administrator, NK-01-0024

Cyber B.A.T. Inc•Annapolis Junction, MD

41d

About The Position

Cyber B.A.T. is seeking a System Administrator to support the implementation, administration, maintenance, and troubleshooting of enterprise Information Technology (IT) systems in a mission-focused environment. This role is responsible for maintaining system availability, supporting end users, resolving technical issues, and ensuring reliable operation of server, storage, network, and client infrastructure across Windows, Linux, and UNIX environments.

Requirements

Active TS/SCI Clearance with a current Maryland Polygraph
DoD 8570 compliance (IAT Level II certification or higher) required
Bachelor's degree in Information Technology, Computer Science, Information Systems, or another related technical discipline
Minimum of 3 years of experience as a System Administrator supporting programs of similar scope, complexity, and mission requirements
Five (5) additional years of directly related System Administration experience may be substituted in lieu of a bachelor's degree
Experience administering Windows, Linux, and/or UNIX operating systems
Experience supporting enterprise server, storage, networking, and client infrastructure
Experience providing Tier 1 Help Desk support and troubleshooting hardware, software, and operating system issues
Experience supporting Tier 2 escalations and resolving complex technical problems
Experience installing, configuring, maintaining, and upgrading operating systems and enterprise software
Experience monitoring system performance, availability, and resource utilization
Knowledge of system administration best practices, operating system security, and infrastructure maintenance
Strong troubleshooting, analytical, and problem-solving skills
Excellent communication and customer service skills with the ability to support technical and non-technical users
Ability to work effectively in a collaborative, fast-paced, mission-oriented environment

Nice To Haves

Love solving difficult technical challenges
Enjoy collaborating and sharing knowledge
Like working where your voice actually matters
Appreciate a culture that celebrates wins and supports growth

Responsibilities

Install, configure, maintain, and troubleshoot enterprise IT systems and infrastructure
Provide Tier 1 Help Desk support, including problem identification, diagnosis, and resolution for hardware, software, and network-related issues
Support Tier 2 escalations by troubleshooting and resolving more complex technical issues
Monitor the health, availability, and performance of servers, storage systems, network devices, client workstations, and mobile devices
Perform day-to-day administration of Windows, Linux, and UNIX operating systems
Install, configure, patch, and maintain operating system software and system applications
Manage system configurations to ensure secure, reliable, and compliant operations
Support users by providing technical assistance, account management, and guidance on IT systems and services
Monitor system performance and optimize resource utilization through capacity planning and performance tuning
Assist with troubleshooting network connectivity and infrastructure issues
Support hardware installations, upgrades, replacements, and maintenance activities
Communicate system status, outages, and issue resolution progress to customers, management, and technical teams
Participate in incident response and problem resolution activities to minimize operational disruptions
Maintain technical documentation, system configurations, and operational procedures
Support implementation of operating system enhancements and infrastructure improvements to increase system reliability and performance