Sci Clearance Required)

NorthHill Technology•St Louis, MO

8d•Onsite

About The Position

NorthHill Technology Resources is hiring a System Administrator (Desktop Support) for a direct-hire role supporting a Federal Program at a customer site in St. Louis, Missouri. The position provides technical support to end users, maintains desktop systems, and helps ensure reliable computer-system operations. The administrator works with on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on desktop support. An active TS/SCI clearance and U.S. citizenship are required. The role independently develops solutions for managing software, hardware, configurations, and architecture; handles moderately complex systems matters and complex hardware and software troubleshooting; installs and upgrades operating systems and layered software; and monitors and tunes systems for performance. The administrator also advises less-experienced personnel, supports data integrity, manages data and media recoverability in coordination with scheduled backups and archives, evaluates existing systems and long-term strategies, configures networked systems, and conducts audits for standards and policy compliance. The role may lead teams or tasks and manage large projects with limited manager oversight, but is not a people-management position. After-hours or weekend support may be required for mission, program, or special-project needs.

Requirements

Active TS/SCI clearance.
U.S. citizenship.
Bachelor of Arts or Bachelor of Science degree, or equivalent experience.
At least 5 years of experience.
Security+ or CASP certification.
ITIL v4 Foundations certification.
Knowledge of thin clients using Virtual Desktop Infrastructure (VDI) technology.
Experience with or knowledge of Windows 7, Windows 10, Windows 11, Citrix, SMS, and SCCM.
Knowledge of end-user hardware, including thin clients, monitors, KVMs, printers, and plotters.
Knowledge of print server configurations, VOIP phones, desktop image management, home directory and profile support, email support, and software support services.
Excellent troubleshooting capabilities.
Strong communication and writing skills, including consistent documentation of completed work.
Strong work ethic, attention to detail, and time-management skills.
Ability to work flexible schedules to meet job requirements.
Ability to move and lift computers, printers, monitors, and other hardware.
Ability to work as part of a team, share knowledge, and learn from others.
Enthusiasm and ability to adapt to new and changing technologies.

Responsibilities

Provide technical support to end users and maintain desktop systems and reliable computer-system operations.
Work with on-site and remote users to resolve issues, coordinate upgrades, and provide hands-on desktop support.
Develop technical solutions for managing software, hardware, configurations, and system architecture.
Interpret and address systems matters of moderate complexity and troubleshoot highly complex hardware and software issues.
Perform advanced installations and upgrades of operating systems and layered software packages.
Monitor and tune systems to achieve optimum performance.
Guide less-experienced personnel on workstation and server data integrity and standard software and hardware solutions.
Lead complex data and media recoverability in accordance with system backup schedules and database archive operations.
Evaluate existing systems and plan long-term strategies.
Configure and maintain networked computer systems, including hardware, system software, and applications.
Conduct advanced and complex hardware and software audits of workstations and servers to check compliance with standards, policies, and configuration guidelines.
Document work completed and communicate effectively with technical and non-technical colleagues.
Train end users in proper hardware and software use, potentially in large groups.
Coach and review less-experienced professionals and potentially serve as a team or task leader.
Provide after-hours or weekend support when required for mission, program, or special-project support.