System Administrator

Evergreen Goodwill•Seattle, WA

14d•$65,000 - $73,000•Hybrid

About The Position

Evergreen Goodwill of Northwest Washington is hiring a System Administrator to serve as the Level 3 escalation point for its service desk. The role resolves complex end-user, endpoint, and application issues that Level 1 and Level 2 cannot close and performs administrative work supporting store and corporate users. It is suited to an experienced helpdesk or desktop support technician who is ready to own difficult tickets, establish team standards, and develop toward systems engineering. The position also sets systems-team build, configuration, and operational standards; reviews designs and significant changes; and helps define production readiness within enterprise architecture and change management standards. It leads hands-on infrastructure and modernization projects, automates environment-level work, owns security and resilience within its domain, manages relevant vendors and assets, and helps develop the systems engineering team through review, standards, documentation, and mentoring. The position is based at the Seattle Administration location and is hybrid, with three days in the office and two remote. It reports to the Sr. Manager, IT Services. The stated salary band is $65,000–$73,000.

Requirements

At least 3 years of helpdesk, desktop support, or service desk experience, including experience handling escalated or Tier 2/3 tickets.
Strong Windows 10/11 troubleshooting skills across operating systems, applications, drivers, and peripherals.
Working knowledge of Active Directory and Microsoft 365 administration, including users, groups, mailboxes, licensing, and basic Group Policy.
Experience with endpoint management and remote support tools such as Intune, SCCM/ConfigMgr, or similar.
Networking fundamentals, including endpoint-side troubleshooting of TCP/IP, DNS, DHCP, Wi-Fi, and VPN.
Basic scripting for routine tasks; PowerShell is preferred.
Clear written communication and a habit of documenting work for others to follow.
Good judgment about what can be resolved independently and what should be escalated to Systems Engineering.
Bachelor's degree in computer science, information technology, or a related field, or equivalent professional experience; demonstrated work carries more weight than credentials.

Nice To Haves

Experience supporting multi-site or retail environments, including point-of-sale systems.
Exposure to Entra ID, SSO, conditional access, or MFA tooling.
Experience with ticketing, asset management, and knowledge base platforms.
Familiarity with Windows Server, virtualization, or backup tools.
Experience training or mentoring other technicians.
Relevant certifications such as CompTIA A+, Network+, or Security+, or Microsoft 365 or Endpoint Administrator certification; equivalent practical experience is also noted.

Responsibilities

Own tickets escalated from Level 1 and Level 2, resolve them, and document root causes and fixes in the knowledge base.
Troubleshoot complex Windows endpoint, application, printing, and peripheral issues, including issues affecting multiple users or sites.
Handle user onboarding and offboarding; administer Active Directory and Microsoft 365 accounts, group memberships, passwords, MFA resets, and license assignments.
Manage endpoints using device-management tools, including imaging and deployment, software packaging, patch compliance, and policy assignment.
Provide remote support to 24 retail locations for point-of-sale systems, store devices, and local connectivity issues, and coordinate on-site work when needed.
Identify recurring issues and trends, propose fixes, and escalate infrastructure problems to Systems Engineering with documented handoffs.
Mentor Level 1 and Level 2 technicians, review ticket quality, and create troubleshooting guides and runbooks.
Support infrastructure and identity projects with end-user rollout, testing, and communications.
Participate in scheduled maintenance windows and an on-call rotation.
Set and document systems-team build, configuration, and operational standards.
Review designs and significant changes before production, define infrastructure production-readiness criteria, and uphold enterprise architecture and change-management standards while helping shape them.
Lead hands-on infrastructure projects, including virtualization migration, identity rollout, endpoint modernization, and store technology deployment.
Automate environment-level work, including configuration management, provisioning, and infrastructure-as-code where appropriate.
Own security posture within the domain, including patching discipline, access models, hardening standards, and vulnerability response.
Own backup, restore verification, and disaster recovery testing, and verify that restores work.
Manage vendor relationships for platforms and hardware in the domain, including evaluation and selection input.
Own asset standards and lifecycle planning, including related budget input.
Raise systems engineering team capability through review, standards, and teaching; mentor Level I and II engineers and explain what is required to reach the next level.
Document work so others can carry it forward.

Benefits

Health plan including medical, dental, vision, and prescription coverage.
100% employer-paid life, accidental death and dismemberment (AD&D), and long-term disability insurance for salaried employees.
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability.
Flexible Spending Accounts (FSA) Plan.
Roth and 403(b) Retirement Savings Plan program.
Paid vacation, nine holidays, and sick time.
Limited paid time off for jury duty and bereavement leave.
Employee discounts.
Employee referral bonus.
Employee Assistance Program (EAP).
Mentorship Program.
Career Advancement Opportunities.
Paid Job Training.