READVERTISE System Administrator (#0080165)

University of Hawaii • Honolulu, HI

8d

About The Position

The System Administrator works in Information Technology Services/System Services Infrastructure at the University of Hawaiʻi System Offices. This permanent, full-time, 11-month position manages the University’s Microsoft 365 and Entra ID services, enterprise endpoint management, and related hybrid infrastructure. The administrator maintains identity, security, device configuration, application deployment, monitoring, automation, and operational documentation across cloud and on-premises environments. The position supports campus IT staff, collaborates with cybersecurity teams, follows University of Hawaiʻi System IT Services directives, and leads continuous improvements to reliability, security, and operational efficiency. It also supervises and mentors IT staff and performs other duties as assigned.

Requirements

• A pertinent bachelor’s degree in Computer Science or a related field and three years of progressively responsible professional information technology experience involving Microsoft 365 and Entra ID management. Two years of that experience must be comparable in scope and complexity to the next lower pay band in the University of Hawaiʻi broadband system; an equivalent combination of education and professional work experience may also qualify.
• Considerable working knowledge of Microsoft 365 and Entra ID management, including the full range of pertinent standard and evolving information technology concepts, principles, and methodologies.
• Considerable working knowledge and understanding of the technology, systems, hardware, and software associated with Microsoft 365 and Entra ID management.
• Ability to recognize intricate problems, use reasoning and logic to determine causes, and apply principles and practices to develop, evaluate, integrate, and implement practical solutions effectively and promptly.
• Ability to comprehend, interpret, and implement administrative directives and guidance so IT operations align with organizational standards and industry best practices.
• Ability to communicate information and ideas clearly and accurately in writing and verbally, including through reports and other materials.
• Ability to establish and maintain effective working relationships with internal and external organizations, groups, team leaders, team members, and individuals.
• For supervisory work, ability to lead subordinates, manage work priorities and projects, and manage employee relations.
• Strong understanding of IT service management, cybersecurity principles, risk management, and compliance requirements.
• Demonstrated experience implementing and maintaining IT best practices, standards, and governance.
• Functional knowledge of managing Windows Server operating systems and Active Directory.
• Functional knowledge of managing and maintaining device configurations and profiles with Microsoft Intune.
• Working knowledge of Windows PowerShell or Microsoft Graph API programming or scripting.
• Ability to speak, read, comprehend, interpret, and write fluently in English.
• Ability to learn and apply new technologies independently and in a timely manner using books, manuals, and other resources.
• Ability to work a variable schedule, including outside normally scheduled hours and during day, night, weekend, and/or holiday hours as directed.

Nice To Haves

• Experience and working knowledge using Microsoft Endpoint Configuration Manager (SCCM) for enterprise-level device and server configuration and management.
• Experience and working knowledge managing Windows Server and Active Directory infrastructure at an enterprise level.
• Experience and working knowledge using Microsoft Purview for data governance and risk management.
• Experience and working knowledge of Microsoft Azure Cloud and other cloud computing solutions such as Amazon Web Services (AWS) and Google Cloud Platform (GCP).

Responsibilities

• Manage and administer core Microsoft 365 services, including Intune, SharePoint, Teams, Exchange Online, and other M365 applications.
• Administer Entra ID identity management, conditional access policies, role assignments (RBAC), and enterprise application integrations.
• Maintain and optimize Entra ID security, including Identity Protection, Privileged Identity Management (PIM), Multi-Factor Authentication (MFA), and sign-in risk monitoring.
• Architect, deploy, and manage Intune for enterprise device management across Windows, macOS, iOS/iPadOS, and Android platforms.
• Create, test, and maintain configuration profiles, compliance policies, security baselines, and endpoint protection settings.
• Package, deploy, patch, and manage the lifecycle of enterprise applications through Intune and Windows Autopatch.
• Design, maintain, and streamline modern operating system deployment processes, such as Windows Autopilot and Apple Business Manager.
• Perform basic Windows Server administration, including Active Directory, DNS, DHCP, and Group Policy, for hybrid identity and infrastructure environments.
• Develop and maintain scripts and API automation for administrative tasks, user provisioning, and operational workflows in Microsoft Entra.
• Monitor Microsoft 365 tenant health, service advisories, feature updates, and licensing allocations to optimize resource usage and costs.
• Monitor system performance, audit logs, and security alerts across cloud and on-premises environments.
• Develop and maintain standard operating procedures and technical documentation related to Microsoft 365 and Intune management.
• Participate in incident response, root-cause analysis, and remediation planning for identity, security, or endpoint issues.
• Provide technical support, guidance, documentation, and escalation paths for Microsoft 365 and Entra services to campus IT staff.
• Collaborate with cybersecurity teams to align with organizational security policies, compliance standards, and regulatory requirements.
• Monitor higher education industry trends, technological developments, and emerging cloud and endpoint practices for potential adoption.
• Follow and implement directives and best-practice guidance from University of Hawaiʻi System Information Technology Services, and ensure consistent adoption and enforcement of its recommendations.
• Keep abreast of recommendations issued through University of Hawaiʻi System Information Technology Services and take timely action as needed.
• Continuously monitor and lead initiatives to enhance system reliability, security, and operational efficiency.
• Supervise and mentor IT staff to ensure administrative directives and industry best practices are understood and followed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level