System Administrator 4 - onsite Staunton VA
About The Position
The System Administrator is responsible for provisioning, installing, configuring, operating, and maintaining computer hardware, software, and related infrastructure for the Transportation Operations Center. The role ensures that hardware, operating systems, software systems, and procedures adhere to Commonwealth policies, standards, and guidelines. It includes systems administration engineering and provisioning, operations and support, maintenance, and research and development to support continual innovation. The administrator installs or rebuilds servers and configures hardware, peripherals, services, settings, directories, and storage in accordance with standards and project or operational requirements. The role includes daily system monitoring, security monitoring, backup operations, account administration, Tier III and other support, troubleshooting and recovery, applying patches and upgrades, configuring services, maintaining procedures and documentation, and performance reporting and optimization. The position supports GIS infrastructure and Asset Management applications as project or operational needs require. The position requires 3–5 years of experience as a Systems Administrator. The listed requirements specify five years for several technical and customer-support skills, and two years of cybersecurity experience as highly desired. The role is onsite in Staunton, Virginia.
Requirements
- 3–5 years of experience as a Systems Administrator.
- Five years of experience configuring and deploying new or replacement Red Hat Linux and Windows operating-system servers.
- Five years of desktop, laptop, and server hardware experience.
- Five years of Active Directory administration experience.
- Five years of virtualization/VMware experience.
- Five years of backup and recovery experience.
- Five years of help desk support experience.
- Five years of customer service experience.
Nice To Haves
- Two years of cybersecurity experience (highly desired).
- Three years of hands-on network equipment experience (desired).
- Two years of experience with video management systems (desired).
- Microsoft certification or related certifications (nice to have).
- Audio-video support (nice to have).
Responsibilities
- Respond to support requests at Tiers 1–3 and provide Tier III or other support as requested.
- Provide exceptional customer service and communicate effectively with teammates and customers with varying levels of technical expertise.
- Respond to break/fix requests associated with end-user resources.
- Configure and deploy new or replacement Red Hat Linux and Windows operating-system servers.
- Configure and deploy desktop and laptop computers and peripherals.
- Install new servers or rebuild existing servers, configuring hardware, peripherals, services, settings, directories, and storage in accordance with standards and project or operational requirements.
- Maintain current project, architecture, operational, and configuration documentation and procedures.
- Maintain current inventory and maintenance records and detailed change histories.
- Monitor system resources and services for anomalies; verify the integrity and availability of hardware, server resources, systems, and key processes; review system and application logs; and verify scheduled jobs such as backups.
- Resolve connection issues between users and resources.
- Perform regular security monitoring to identify possible intrusions and support team efforts to improve cybersecurity controls and defenses, and to hunt and mitigate threats.
- Perform daily backup operations and regular file archival and purging as necessary.
- Create, change, and delete user accounts upon request.
- Investigate and troubleshoot issues, diagnose and recover from hardware or software failures, and coordinate and communicate with impacted constituencies.
- Apply operating-system patches and upgrades regularly, and upgrade administrative tools and utilities.
- Configure or add services as necessary and upgrade and configure system software supporting GIS infrastructure or Asset Management applications according to project or operational needs.
- Perform periodic performance reporting to support capacity planning, and conduct performance tuning, hardware upgrades, and resource optimization as required.
- Manage time and resource constraints.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
