System Administrator

Internova Travel Group • Remote,

7d • Remote

About The Position

Internova Travel Group is seeking a System Administrator to keep business-critical systems supporting its travel operations running smoothly. The role works with application owners, vendors, and cross-functional IT teams to support travel platforms, API integrations, automation, endpoint management, Azure Virtual Desktop, and workstation patching.

The administrator deploys and manages Azure Virtual Desktop host pools, session hosts, application groups, golden images, and FSLogix profile containers; configures user profiles and monitors AVD performance, connectivity, and scaling. The role also manages device enrollment and configuration across Windows, macOS, iOS, and Android using Microsoft Intune, Windows Autopilot, and Apple Business Manager, as well as application deployment and inventory.

The position oversees workstation patching and vulnerability remediation, supports travel applications and GDS integrations, maintains identity and print services, and troubleshoots business-critical systems. Occasional after-hours or weekend work and participation in on-call rotations may be required.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field, or equivalent professional experience.
• At least 6 years of experience in systems administration and endpoint management supporting enterprise business-critical applications and infrastructure.
• Strong foundation in systems administration, networking, and IT service delivery.
• Hands-on administration of Windows 11, Windows Server, Microsoft 365, Teams, Active Directory, and Azure AD (Microsoft Entra ID).
• Advanced PowerShell scripting and proficiency in Python for automation and internal tooling.
• Experience with Microsoft Intune and SCCM/Configuration Manager, including device enrollment, application deployment, and patching.
• Working knowledge of Microsoft Azure and Azure Virtual Desktop, including host pools, session hosts, and FSLogix.
• Working knowledge of RESTful APIs, version control, and basic database querying such as SQL.
• Experience with ITSM tools such as ServiceNow, BMC, or Salesforce; remote access tools such as VPN and RDP; and IT security best practices.
• Strong analytical and troubleshooting skills, including the ability to resolve complex issues under pressure.
• Clear written and verbal communication skills, including explaining technical issues to non-technical users.
• Collaborative, organized, and self-motivated, with attention to detail and ability to manage competing priorities.

Nice To Haves

• AZ-140 (Azure Virtual Desktop), highly preferred.
• MD-102 (Endpoint Administration).
• AZ-104 (Azure Administrator).
• CompTIA A+ or Network+.
• Microsoft Certified Professional (MCP).
• ITIL Foundation.

Responsibilities

• Deploy and manage Azure Virtual Desktop host pools, session hosts, and application groups in Azure.
• Create and maintain golden images and configure FSLogix profile containers.
• Configure and optimize user profiles, and migrate VHD profiles between storage tiers as needed.
• Monitor AVD Insights, resolve connectivity issues, and manage cost-effective auto-scaling.
• Enroll and configure Windows, macOS, iOS, and Android devices using Microsoft Intune.
• Deploy and manage devices through Windows Autopilot and Apple Business Manager.
• Package, deploy, and update Win32, Line-of-Business, and store applications.
• Maintain accurate device and application inventory in Intune and stay current on Intune features.
• Manage the workstation patching lifecycle, including evaluation, testing, deployment, and validation through monthly patch cycles.
• Deploy security updates within organizational policy timelines and coordinate emergency patching for critical and zero-day vulnerabilities.
• Monitor TRAMS/CB servers and support RDS environments for availability and performance.
• Manage scheduled jobs, including GDS imports, backups, and synchronizations; troubleshoot failed bookings, scripts, and synchronization issues.
• Coordinate with GDS vendors and Tres on incidents, enhancements, and integrations; patch and maintain underlying operating systems and middleware.
• Provide application support for business-critical travel platforms and tune configurations to improve stability and performance.
• Support and troubleshoot travel platform API integrations, resolving data exchange issues between systems.
• Maintain the ADManager Plus platform, including patches, version updates, and delegation templates for self-service.
• Manage the enterprise print environment, monitor print queues and submissions, validate job code generation and release, and troubleshoot file format and conversion issues.
• Maintain print service continuity by managing uniFLOW uptime, confirming job persistence across maintenance windows, and working with the print vendor on escalations, upgrades, and recurring failures.
• Occasionally work after hours or weekends as needed and participate in on-call rotations when necessary.

Benefits

• Choice of two medical plans.
• Choice of two dental plans.
• Vision insurance.
• Flexible spending accounts (FSAs).
• Company-paid life insurance and AD&D.
• Optional additional life insurance and AD&D.
• Disability insurance.
• Paid parental leave.
• Paid time off.
• 401(k) plan with company match.
• Discounted employee travel options.
• Access to LinkedIn Learning webinars and courses.
• Discounted pet insurance.
• Discounted auto, home, and renters insurance.
• The role may be eligible for an incentive, commission, bonus, or discretionary bonus program based on company financial goal achievement and individual performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior