20120 – System Administrator (Service Desk Focused)

Hyundai Autoever America•West Point, GA

27d•$52,000 - $68,000•Onsite

About The Position

The System Administrator serves as a key member of the IT Service Desk team, providing frontline technical support to end users while assisting senior system administrators with the operation and maintenance of enterprise infrastructure environments. This role primarily focuses on end-user support, IT operations, and asset management while gaining hands-on experience with Windows Server, Active Directory, Microsoft 365, VMware virtualization, security, and other core infrastructure technologies. The position is designed to support daily business operations while developing foundational infrastructure and system administration skills. Through practical experience and mentorship, this role provides a structured career path for advancement into System Administrator I, II, and III positions.

Requirements

3-5+ years of IT support experience in Service Desk, Desktop Support, IT Operations, or Technical Support roles within an enterprise environment.
Strong proficiency with Microsoft Windows and Microsoft 365, including troubleshooting, configuration, and end-user support.
Hands-on experience supporting enterprise endpoint devices including desktops, laptops, printers, scanners, mobile devices, and related peripherals.
Experience with workstation deployment, imaging, and lifecycle management, including equipment setup, replacement, relocation, and recovery processes.
Working knowledge of Active Directory and user account administration, including account provisioning, access management, and basic security practices.
Experience using ITSM tools for incident, request, asset, and change management, with strong incident resolution and root-cause troubleshooting skills.
Excellent customer service, communication, and organizational skills, with the ability to manage multiple priorities independently while supporting internal stakeholders.

Nice To Haves

Bachelor's degree in Information Technology, Computer Science, or a related field, and/or industry certifications such as CompTIA A+, Network+, Security+, Microsoft, or ITIL.
Experience administering Microsoft 365, Windows Server, Active Directory, and VMware environments in a corporate setting.
Experience supporting manufacturing, logistics, warehousing, or automotive operations, including Zebra printers, scanners, and operational technologies.
Experience participating in infrastructure projects, technology deployments, application testing, and continuous improvement initiatives.

Responsibilities

Manage and resolve Help Desk tickets through the organization's ITSM platform.
Provide technical support for desktops, laptops, printers, scanners, mobile devices, Microsoft 365 applications, and other end-user technologies.
Troubleshoot hardware, software, operating systems, network connectivity, printing, and application-related issues.
Support user onboarding and offboarding activities, including account creation, access provisioning, equipment deployment, and equipment recovery.
Escalate issues as necessary to ensure timely resolution and minimize business impact.
Install, configure, maintain, and deploy end-user computing devices and business applications.
Build and maintain standard workstation images for desktops and laptops.
Manage IT assets throughout their lifecycle, including deployment, relocation, replacement, recovery, and retirement.
Maintain inventory of IT equipment, printer toner, labels, and other operational supplies.
Support Zebra printers, label printers, scanners, conference room systems, and other operational technologies.
Assist senior system administrators with Windows Server, Active Directory, Microsoft 365, and VMware administration activities.
Support server patching, system monitoring, backup verification, and routine maintenance activities.
Assist with DNS, DHCP, file services, print services, and other core infrastructure components.
Participate in infrastructure projects, technology deployments, and operational improvement initiatives.
Maintain technical documentation and system inventories.
Assist with the evaluation, testing, and deployment of minor business and IT systems.
Perform functional and usability testing of new solutions and applications.
Coordinate with vendors and internal stakeholders during testing and implementation activities.
Develop technical knowledge and skills through training, hands-on experience, and mentorship.