MFA Help Desk System Administrator

CACI•Hanover, MD

6d•Onsite

About The Position

CACI is seeking an MFA Help Desk System Administrator to support enterprise security operations by issuing and maintaining RSA, SIPR, and NIPR tokens, resolving authentication issues, and delivering direct customer support. This role is part of the MWIII Bridge program, which develops and supports Identity, Credential and Access Management (ICAM) capabilities for the enterprise and stand-alone deployment throughout the IC. Tasks include program management, mission support, software integration, software development, system engineering, migration, testing, documentation development, network and system monitoring, configuration control and release management.

Requirements

Active TS/SCI clearance with a polygraph is required.
Minimum of three (3) years of relevant experience.
Bachelor's degree in a technical discipline is required or an additional four (4) years of experience (for a total of 7 years) may be substituted for a bachelor's degree.

Nice To Haves

Expertise with Windows Operating Systems.
Familiarity with CSPiD software, Internet Options, and PKI Trust Store configurations.
Knowledge of 90Meter SCM, CIW Applications, and Active Client software.
Proficiency with Remote Desktop sharing via Skype.
Strong understanding of computer security principles.
Excellent organizational, multitasking, and customer service skills.

Responsibilities

Provide daily face-to-face support for walk-in services and remote assistance for a global user base.
Serve as the first point of contact for troubleshooting RSA Token and PKI certificate requests.
Manage the full lifecycle of MFA tokens (RSA, ALT, PKI), including issuance, maintenance, and returns.
Perform Limited Trust Agent (LTA) and Registration Authority (RA) duties for PKI certificates, including authorization, issuance, and revocation.
Use ITSM tools such as Service Now to track, manage, and escalate service tickets.
Interact with technical teams to accurately diagnose and report issues.
Develop and maintain SOPs, technical documentation, and IT knowledge base articles.
Gather and report metrics on token distribution and related service activities.
Work independently to triage issues, prioritize tasks, and meet deadlines with minimal supervision.