Service Desk Administrator
About The Position
HR Green is seeking a Service Desk Administrator I to join their team. This role is crucial for ensuring that the technology used by engineers, project managers, and support staff functions smoothly every day. The Service Desk Administrator will be the primary point of contact for IT support, helping employees resolve technical issues quickly and efficiently. This is a Tier 1 support position that offers the opportunity to gain hands-on experience with a wide range of technologies and systems, supporting multiple regional offices. The role provides support with backup when needed and opportunities for increased ownership as the individual grows.
Requirements
- 1–5 years of experience in a help desk or IT support role
- Working knowledge of Windows 11 and Microsoft 365 applications
- Experience with SCCM for device imaging and deployment
- Basic knowledge of Active Directory, including user and group management
- Strong written and verbal communication skills
- Valid driver’s license and reliable transportation — some regional travel is part of the role
Nice To Haves
- Familiarity with Citrix or other VDI environments is a plus
- CompTIA A+ or similar certification is a plus, but not required
Responsibilities
- Serve as the first point of contact for IT support requests — by phone, email, and remote tools — helping employees get unstuck fast
- Troubleshoot and resolve common issues across Windows 11, Microsoft 365 (Outlook, Teams, OneDrive), and general hardware
- Support end users in Citrix virtual desktop environments, diagnosing session errors and peripheral issues like monitors and printers
- Image, configure, and deploy laptops using SCCM for new hires and device replacements
- Own the onboarding and offboarding experience — account provisioning and deactivation, hardware setup, and equipment recovery
- Handle routine account administration: password resets, MFA setup, and permission updates in Active Directory and Entra ID (Azure AD)
- Provide remote and periodic on-site support for printers, plotters, and conference room technology
- Help remote employees troubleshoot home office setups, including docking stations and Citrix connectivity
- Keep IT asset inventory accurate — tracking, shipping, and receiving hardware across office locations
- Document all support activity in the ticketing system, and when escalating, hand off to Tier 2 with clear, complete troubleshooting notes
- Participate in an on-call rotation to support after-hours technical needs
Benefits
- Comprehensive and multi-faceted benefits package
- Eligibility to participate, after a qualifying period, in our performance and discretionary incentive bonus program(s)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
