System Administrator

New Charter Technologies•Torrington, CT

20d•Onsite

About The Position

ProTech IT Solutions, a New Charter Technologies Company and a fast-growing managed service provider based in Torrington, Connecticut, is seeking a skilled, client-focused System Administrator. The role provides technical support to clients remotely and on-site, monitors and maintains client systems, and helps deliver tailored IT solutions. The administrator manages Windows Server and Windows 10 environments, Office 365, network connectivity, remote monitoring and management tools, and cloud infrastructure. The role also includes documenting work and mentoring junior staff.

Requirements

At least 3 years of experience with Microsoft Windows Server.
Strong troubleshooting and problem-solving skills.
In-depth knowledge of networking and system administration.
Excellent communication and organizational skills.
Ability to multitask and work independently or as part of a team.
Reliable commute to White Plains, New York, or willingness to relocate.

Nice To Haves

Experience in a Managed Service Provider (MSP) environment.
Familiarity with RMM tools such as ConnectWise.
Cloud experience with platforms such as Azure or AWS.
College degree in IT or a related field and relevant certifications.

Responsibilities

Deliver remote and on-site technical support to clients professionally and urgently.
Proactively monitor and maintain client systems to prevent downtime and improve performance.
Work with clients to understand their IT needs and deliver tailored solutions.
Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
Administer Office 365 environments, including user management and email configurations.
Configure and support network protocols such as TCP/IP and ensure secure connectivity.
Use RMM tools such as ConnectWise for system monitoring and management.
Assist with cloud infrastructure support, including Azure and AWS environments.
Document technical procedures and client interactions in ticketing systems.
Mentor junior staff and delegate tasks effectively.