System Administrator, IT Operations

Sherweb

3d•$65,500 - $89,300•Hybrid

About The Position

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/

Requirements

College degree in computer science, IT or a combination of similar training and experience
3 to 5 years of experience in Microsoft systems administration
Good diagnostic and troubleshooting skills
Relevant industry certifications: Microsoft (AZ104, AZ305, AZ140), RedHat, CompTIA.
Excellent English skills, both spoken and written. are essential; fluency in French is an important asset.
Adaptable, flexible, and able to meet deadlines in a fast-paced environment
Reliable, responsible, and motivated. Ability to prioritize and multi-task
Availability for rotation on the call schedule in a 24-7 environment

Nice To Haves

Microsoft Azure and Entra ID Administration and Governance.
Databases & Data Platforms Administration like Microsoft SQL Server, Azure SQL Database
O365 Administration
PowerShell Scripting
Familiar with IT Service Management (ITSM) tools
Knowledge of clusters and high-availability environments
Experience with various forms of user authentication: Multi Factor Authentication (MFA),Single Sign-On (SSO), Certificate-Based Authentication, PIM
Monitoring tools: SCOM, PRTG
Azure and Veeam Backups and Restore
Familiar with Dell SAN, NAS, and storage solutions
Hands-on experience with Microsoft Hyper-V and VMware vSphere management
Experience on incident management (an asset)
Experience on Linux (RHEL, Ubuntu, Centos) (an asset)
Security Information and Event Management (SIEM) or Log Management

Responsibilities

Participate on service operations and continual service improvement
Keep track, organize and manage information services tickets to respect different SLAs defined in our ITSM
Assist internal service desk on escalated internal hardware and software issues
Perform in-depth analysis to determine requirements and needs of new services
Develop and implement internal support procedures and documentation
Participate in major migration projects
Participate in the deployment of SaaS or on-premises applications
Ensure availability, accessibility, maintenance, and performance of our physical and virtual environments
Collaborate on different projects with team members or other IT teams
Develop proofs of concept for new services as necessary
Perform In-depth root cause investigation to determine short-term and long-term improvements
Participate in the management of monitoring tools
Understand the scope of the functionalities of internal tools and systems to maximize their use, ensuring technology investments are optimized
Carry out all other related tasks per the job’s evolution and departmental needs.

Benefits

Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
State-of-the art technology and tools
A results-oriented culture where talent, action, and thinking outside the box are given due recognition
Generous and caring colleagues of various professional and cultural backgrounds
Opportunity to recommend quality talent from your network through our generous referral program
A base salary ranging between $65 500 and $89 300 annually
Vacation time that considers your previous experience
Advanced paid hours to recharge your batteries (holidays and mobile days)
A corporate discount program to help you save at merchants in your community
Proximity to your direct manager and open, honest communication to support your development
Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career
A rich calendar of activities that allow us to gather virtually and face-to-face throughout the year