IT System Administrator

Columbia Distributing•Kent, WA

23h•Onsite

About The Position

The IT Systems Administrator is responsible for the administration, support, and continuous improvement of the organization's core infrastructure, including network, server, virtualization, unified communications, and call center platforms. This role provides advanced technical support across LAN/WAN/WLAN environments and is responsible for supporting enterprise phone systems, Microsoft Teams Phone, and Genesys contact center services. The position works closely with infrastructure engineers, service desk teams, vendors, and business stakeholders to ensure secure, reliable, and highly available technology services.

Requirements

High School diploma or GED
Minimum 4-6 years of IT infrastructure relevant experience
Hands-on experience supporting networked systems in an enterprise environment
Valid driver's license

Nice To Haves

Associate degree or higher in a computer-related field, or equivalent experience
Experience supporting VoIP or Unified Communications platforms
Juniper/Cisco Network Associate or Network Professional certification
Cisco Voice (CCNA Voice/CCVP) or equivalent VoIP training
Microsoft Teams Phone or Microsoft 365 certification
Genesys platform administration or support experience
Working knowledge of WAN/LAN/WLAN, Windows Server, virtualization platforms, Cisco IOS/ASA, Layer 3 switching, VLANs, QoS, SIP, SBCs, and video-over-IP technologies

Responsibilities

Assist in the design, installation, configuration, administration, and ongoing support of companywide LAN, WAN, WLAN, server, storage, virtualization, unified communications, and call center systems.
Monitor infrastructure and network performance, ensuring optimal configuration of interfaces, VLANs, QoS, routing protocols, and high-availability solutions.
Assist in securing infrastructure systems from internal and external threats, including intrusion, malware, and service disruptions.
Participate in the development, testing, and maintenance of high-availability and disaster recovery technologies and procedures.
Administer and support enterprise phone systems, including VoIP and softphone platforms integrated with Microsoft Teams Phone.
Manage phone system configuration including user provisioning, phone numbers, extensions, call routing, auto-attendants, hunt groups, call queues, voicemail, and emergency calling.
Provide administrative support for contact center platforms such as Genesys, including users, roles, skills, queues, routing policies, schedules, and IVR configurations.
Provide support for conference room Collaboration and AV design and support
Support call center reporting, dashboards, and analytics related to call volume, service levels, and system availability.
Provide third-level support for escalated infrastructure, unified communications, and call center issues and assist lower-level support teams as needed.
Troubleshoot complex issues involving networking, voice, video, SIP, SBCs, telecom carriers, Audio/Video Conferencing and SaaS platform integrations.
Work with vendors and service providers to resolve technical issues, manage services, and support system implementations.
Maintain accurate system documentation, network diagrams, call flows, and configuration standards.
Research, evaluate, and recommend new technologies that improve system reliability, performance, and business outcomes.
Execute special projects and perform other duties as assigned by the Director of IT Infrastructure.
Consistently demonstrate behaviors aligned with the company's core values, policies, and service expectations.
Always demonstrate behaviors consistent with those of the Company's Core Values