IT System Administrator I

Citizens, Inc. • Austin, TX

13h • Onsite

About The Position

Committed to providing life insurance solutions since 1969 in the United States and globally since 1975, Citizens, Inc. is a publicly traded company (NYSE: CIA) that has maintained a listing on the New York Stock Exchange since 2002. Operating through our insurance subsidiaries, we strategically offer traditional insurance products in niche markets to capitalize on competitive advantages. With a dedicated team of employees located in Austin, Louisiana and a global network of agents, our reach extends to Latin America, Central America, and Asia. The IT System Administrator I provides hands-on, in-office support for core IT systems, cloud services, virtual machines, and SaaS platforms under the guidance of senior administrators. This role supports identity and access management (Active Directory and Microsoft Entra ID), Windows virtual machine administration, SaaS application access, and foundational networking. Due to system access and security requirements, this position requires a consistent on-site presence in the Austin office.

Requirements

• Associate’s degree in Information Technology, Computer Science, or related field (Up to 2 years of experience may substitute for degree)
• 1–3 years of experience in IT support, systems administration, or help desk roles
• Hands-on experience with: Windows operating systems, Active Directory and Entra ID fundamentals, SaaS user access management
• Foundational understanding of networking (TCP/IP, DNS, DHCP, VPN)
• Strong troubleshooting, communication, and documentation skills

Nice To Haves

• Experience supporting Windows virtual machines in on prem or cloud environments
• Experience with SaaS platforms such as Zoom, Zendesk, Oracle, or Jira
• Familiarity with SSO protocols (SAML, OIDC)
• Experience with Intune or endpoint management solutions
• Certifications such as: Microsoft AZ 900 / MS 900, CompTIA Network+ or Security+

Responsibilities

• Assist with Active Directory administration, including users, groups, OUs, and basic Group Policy tasks
• Support Microsoft Entra ID (Azure AD) user lifecycle management (joiners, movers, leavers)
• Perform password resets, MFA troubleshooting, and access changes following least-privilege principles
• Assist with file shares, NTFS permissions, and access reviews
• Assist with administration and support of Windows-based virtual machines (on prem and/or cloud)
• Perform routine VM tasks such as: User access changes, Service restarts, Patch coordination, Basic performance and availability checks
• Assist with VM provisioning, decommissioning, and documentation under senior oversight
• Escalate OS-level, performance, or application issues appropriately
• Support day-to-day administration of enterprise SaaS platforms, including: Zoom Contact Center, Zendesk, Oracle (cloud-based applications), Jira (and related Atlassian services)
• Provision and deprovision of user access based on role, approval, and documented procedures
• Troubleshoot SaaS access issues involving SSO, MFA, permissions, and integrations
• Perform periodic access reviews and assist with vendor coordination for SaaS support issues
• Provide on-site support for Windows laptops and desktops
• Assist with Microsoft 365 services (Exchange Online, Teams, OneDrive, SharePoint)
• Support endpoint management tools such as Intune, patching, and endpoint security agents
• Perform basic network troubleshooting (wired, wireless, DNS, DHCP, VPN connectivity)
• Assist with switches, access points, and firewall-related tasks under supervision
• Escalate complex network issues to Network Administrators
• Respond to incidents and service requests through the IT ticketing system
• Follow security, access control, and change management standards
• Assist with audits, access attestations, and compliance documentation
• Participate in on-call rotation or after-hours maintenance as required
• Maintain accurate system, VM, and SaaS documentation
• Document incidents, changes, and troubleshooting steps
• Work closely with IT Support, Network Administration, Security, and Application Owners

Benefits

• Opportunity to make a meaningful difference in the lives of our customers, communities, and one another
• Fostering a culture of camaraderie, where your ideas are valued, and collaborative efforts drive innovation
• Commitment to rewarding work extends beyond professional growth to recognize your individual contributions and achievements
• Medical insurance
• Dental insurance
• Vision insurance
• Short-term disability
• Long-term disability
• AD&D insurance
• Group term life insurance
• Matching 401k
• Virtual Visits
• Employee Assistance Program
• Generous Paid Time Off
• Paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree