System Administrator

MutualOne Bank•Framingham, MA

22h•Onsite

About The Position

The system administrator is responsible for maintaining, configuring, and operating computer systems and servers reliably. The administrator also installs hardware and software and participates in research and development, contributing to the organization's continuous growth and development. The system administrator also actively resolves problems and issues with computer and server systems to limit work disruptions within the company. The role requires an overall understanding of Business Continuity and Cybersecurity.

Requirements

Understanding knowledge of LAN/WAN networks and desktop technology
Ability to communicate and interact successfully with a diverse community and to develop and maintain positive professional relationships with the team and the employees
Ability to work both independently and with a team
Strong Problem solving and documentation skills
Ability to work in a fast-paced environment under time constraints when necessary
Understanding knowledge of Vulnerability tools
Hardware/software installation and maintenance experience
Experience with or knowledge of programming languages and operating systems, current equipment and technologies, and recovery procedures, systems performance-monitoring tools, active directories, virtualization, HTTP traffic, and content delivery
Experience in project management, application design and integration, and cloud computing
Bachelor’s degree (or equivalent) in information technology or computer science
Professional certification

Nice To Haves

VMware experience is a plus

Responsibilities

Act as lead IT resource on projects
Support the Bank’s VDI / iWorkstation infrastructure including complete testing of new firmware and operating system versions before deployment
Act as escalation point for Help Desk and Senior Support Specialists on support tickets
Responsible for responding to help desk tickets
Researches, recommends, acquires and installs industry standard PC solutions
Installation, configuration and testing of Bank’s remote laptops (Thin Clients)
Testing new hardware peripherals
Provide support for Bank employees using remote equipment
Responsible for Bank’s phone system, adding, changing, deleting numbers
Assist IT management with updates to Bank’s IT Policy, Information and Cyber Security Policy and Cybersecurity assessment tool
Works as part of a team to resolve all data communication issues including telephone line, data line, telephone equipment or peripheral equipment failures