System Administrator

Endsight•Napa, CA

17d•$31 - $41

About The Position

The System Administrator is part of Endsight’s Network Operations Center (NOC), serving as the frontline for proactive value delivery through alert analysis and resolution. The role focuses on investigating alerts, identifying underlying issues, and initiating durable fixes that prevent recurring problems—not merely processing tickets. The administrator monitors infrastructure and maintenance activities, reduces low-value alert noise, and provides clear escalations to customer teams when issues require project work, procurement, or scheduling. The position is based at the company’s Napa, California headquarters or may be performed remotely in the United States; Pacific-hours overlap is preferred.

Requirements

At least 2 years of experience in IT operations, NOC support, systems monitoring, or a similar role in an MSP or technical services environment.
Hands-on experience monitoring and responding to infrastructure alerts involving servers, storage, firewalls, backups, patches, or similar systems.
Strong understanding of Windows and Linux server environments, including patch management and backup processes.
Experience with one or more monitoring platforms, such as Ninja, N-Central, ConnectWise Manage, or Datto RMM, or similar platforms.
Ability to troubleshoot infrastructure issues independently and pursue root causes rather than surface-level fixes.
Clear communication skills with technical team members and non-technical stakeholders.
Strong time-management skills and ability to prioritize alerts based on severity and business impact.
Willingness to follow standard work, document findings, and contribute to continuous improvement of monitoring and alerting.

Nice To Haves

Experience with infrastructure as code or automation, such as PowerShell or Python.
Familiarity with cloud platforms such as Azure or AWS and hybrid infrastructure management.
Background in proactive maintenance and preventive monitoring rather than reactive, ticket-only work.
Experience managing Pods or accounts with multiple customer environments.
Exposure to the ITIL framework or a similar structured IT service delivery methodology.
Hands-on experience with Datto or similar backup platforms.

Responsibilities

Triage inbound alerts and identify the underlying issue by assessing context, severity, and business impact.
Resolve alerts to root cause and validate that remediation is durable rather than a temporary fix.
Monitor backups, patches, and infrastructure—including servers, firewalls, storage, switches, and wireless systems—to identify risks before they affect customers.
Tune alerts and flag redundant or low-value signals to reduce alert noise.
Prepare clear handoffs to Technical Account Managers and customer contacts when issues require project work, procurement, or scheduling.
Keep the ticket backlog clear and escalations moving; track performance metrics and bring insights to one-on-one meetings.
Contribute to improvements in monitoring, alerting, and platform management.