System Administrator

ProTech IT Solutions•Torrington, CT

19d•Onsite

About The Position

ProTech IT Solutions, a New Charter Technologies Company, is seeking a skilled, client-focused System Administrator to support clients remotely and on-site. The role calls for a proactive, enthusiastic, technically adept professional who works well in a team and is committed to delivering high-quality IT support and solutions. The position is onsite in Torrington, Connecticut, and is full-time, with an 8-hour shift scheduled from 8:30 AM to 5:30 PM. The stated salary is $80,000 annually. The System Administrator provides client support and maintains IT systems, including Windows Server and Windows 10 environments, Office 365, network connectivity, and cloud infrastructure. The role also uses remote monitoring and management tools, documents work in ticketing systems, and provides leadership by mentoring junior staff and delegating tasks. ProTech IT Solutions describes its service approach as white-glove service and states that it is committed to an inclusive environment and is an equal opportunity employer.

Requirements

At least 3 years of experience with Microsoft Windows Server.
Strong troubleshooting and problem-solving skills.
In-depth knowledge of networking and system administration.
Excellent communication and organizational skills.
Ability to multitask and work independently or as part of a team.
Reliable commute to White Plains, NY, or willingness to relocate.

Nice To Haves

Experience in a Managed Service Provider (MSP) environment.
Familiarity with RMM tools such as ConnectWise.
Cloud experience with platforms such as Azure or AWS.
College degree in IT or a related field and relevant certifications.

Responsibilities

Deliver remote and on-site technical support to clients professionally and with urgency.
Proactively monitor and maintain client systems to prevent downtime and improve performance.
Work with clients to understand their IT needs and provide tailored solutions.
Manage and troubleshoot Microsoft Windows Server environments and Windows 10 workstations.
Administer Office 365 environments, including user management and email configurations.
Configure and support network protocols such as TCP/IP and ensure secure connectivity.
Use RMM tools, such as ConnectWise, for system monitoring and management.
Assist with cloud infrastructure support, including Azure and AWS environments.
Document technical procedures and client interactions in ticketing systems.
Mentor junior staff and delegate tasks effectively.