System Administrator 4
About The Position
Ampcus Inc. is seeking a System Administrator to provision, install, configure, operate, and maintain computer hardware, software, and related infrastructure. The role requires 3–5 years of systems administration experience, strong problem-solving skills, and the ability to work independently and collaboratively while managing multiple priorities. The administrator will ensure hardware, operating systems, software, and related procedures comply with applicable policies, standards, and guidelines. The position provides Tier 1 through Tier 3 support and covers Red Hat Linux and Windows servers, desktop and laptop computers, peripherals, and related infrastructure. Work includes system monitoring, backups, security monitoring, patching, account administration, troubleshooting, performance optimization, and support for GIS infrastructure and asset management applications. The administrator also maintains operational documentation, inventory records, and change histories, and coordinates with stakeholders on technical issues and resolutions.
Requirements
- 3–5 years of experience in systems administration.
- Experience administering Red Hat Linux and Windows operating system servers.
- Experience installing, configuring, maintaining, and troubleshooting servers, desktop and laptop computers, peripherals, and related infrastructure.
- Knowledge of system monitoring, backups, security monitoring, patch management, and user account administration.
- Experience troubleshooting hardware, software, and connectivity issues.
- Ability to provide Tier 1 through Tier 3 technical support.
- Strong documentation, communication, customer service, and problem-solving skills.
- Ability to work independently and collaboratively while managing multiple priorities.
- 5 years of experience configuring and deploying new or replacement Red Hat Linux and Windows operating system servers.
- 5 years of experience with desktop, laptop, and server hardware.
- 5 years of experience with Active Directory administration.
- 5 years of experience with virtualization/VMware.
- 5 years of experience with backup and recovery.
- 5 years of help desk support experience.
- 5 years of customer service experience.
Nice To Haves
- Cybersecurity experience; 2 years stated.
- Hands-on experience with network equipment; 3 years stated.
- Experience with video management systems; 2 years stated.
- Microsoft certification or related certifications.
- Audio-video support experience.
Responsibilities
- Respond to support requests across Tier 1 through Tier 3 and provide customer-focused technical assistance.
- Respond to break/fix requests involving end-user resources.
- Configure and deploy new or replacement Red Hat Linux and Windows servers.
- Configure and deploy desktop and laptop computers, peripherals, and replacement equipment.
- Install new servers and rebuild existing servers, configuring hardware, peripherals, services, settings, directories, and storage according to established standards and operational requirements.
- Monitor hardware, server resources, systems, and key processes daily to verify integrity and availability.
- Review system and application logs and verify scheduled jobs, including backups, are completed.
- Monitor system resources for server and service anomalies and resolve connectivity issues between users and resources.
- Conduct regular security monitoring to identify potential intrusions and support cybersecurity initiatives, threat hunting, and threat mitigation.
- Perform daily backup operations, file archiving, and purging as necessary.
- Create, modify, and delete user accounts based on requests.
- Provide Tier III and other technical support as required.
- Investigate and troubleshoot issues, diagnose failures, and recover from hardware or software problems.
- Coordinate and communicate with affected stakeholders about technical issues and resolutions.
- Apply operating system patches and upgrades regularly and upgrade administrative tools and utilities.
- Configure and implement new services as required.
- Upgrade and configure system software supporting GIS infrastructure and asset management applications based on project and operational needs.
- Maintain current project, architecture, operational, configuration, and maintenance documentation.
- Maintain accurate inventory records and detailed change histories.
- Prepare periodic performance reports to support capacity planning.
- Perform ongoing performance tuning, hardware upgrades, and resource optimization as required.
- Manage time and resource constraints effectively.
- Support continuous improvement of systems, services, and operational processes.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
