System Administrator

Matter Health•Memphis, TN

3d•Onsite

About The Position

Matter Health is seeking a hands-on System Administrator for its Information Technology team in the Memphis office. The role administers identity, endpoint, mobile, communications, and business application platforms; provides responsive user support; and partners with the Managed Service Provider (MSP) to resolve issues and maintain reliable systems. The administrator manages Microsoft Entra ID and Intune, supports mobile devices and cellular services, and administers platforms including 8x8, Timeero, and Claude. The role also provides support for applications containing protected health information, such as CallMyDoc, in accordance with organizational policies. This is a full-time, on-site position based in the Memphis office and reports to the IT Operations and Security Director. The role supports a growing healthcare organization and calls for careful troubleshooting, accurate access and device management, and people-first IT service. Success means employees have the devices, applications, and access needed to work effectively; onboarding, role changes, and offboarding are completed accurately and on time; endpoints and mobile devices remain secure and tracked; and platforms are reliable, documented, and maintained. Technical issues should be resolved promptly through coordination with internal teams, vendors, and the MSP, with platform configurations and access records supporting internal reviews and audits.

Requirements

Hands-on experience administering Microsoft Entra ID, including user access, multifactor authentication, and access policies.
Experience managing endpoints through Microsoft Intune or a comparable endpoint management platform.
Experience supporting Windows, macOS, iOS, and Android devices, including enrollment, configuration, application deployment, and troubleshooting.
Experience administering mobile devices, cellular accounts, SIMs or eSIMs, and device inventory.
Experience configuring and supporting business applications, user permissions, and communications platforms.
Ability to troubleshoot technical issues and coordinate with vendors or service providers.
Ability to manage access and devices securely and follow organizational requirements for sensitive information.
Strong organization and documentation skills.
A responsive, service-oriented approach to supporting employees.

Responsibilities

Administer Microsoft Entra ID, including user and group lifecycle management, device registration, Conditional Access, multifactor authentication, and role-based access.
Manage Microsoft Intune for Windows, macOS, iOS, and Android endpoints, including enrollment, compliance and configuration policies, application deployment, and update management.
Coordinate employee onboarding, role changes, and offboarding with HR and department leaders, ensuring access is granted and removed accurately and on time.
Maintain accurate device inventory and manage endpoint provisioning through decommissioning.
Support security baselines and policy enforcement, and help collect evidence for internal reviews and audits.
Administer mobile device management for company-owned and approved devices, enforcing security and compliance policies.
Manage SIM provisioning, cellular plans, carrier accounts, and device assignments; monitor usage and costs and recommend efficiency improvements.
Coordinate device ordering, activation, replacement, lost or stolen device response, and remote wipe procedures.
Administer 8x8 telephony and communications, including users, extensions, call routing, queues, and licensing; troubleshoot call quality and connectivity issues.
Administer Claude, including user provisioning, access, configuration, and adherence to organizational AI usage and data handling policies.
Administer Timeero, including user setup, permissions, configuration, and troubleshooting.
Provide application support for platforms containing protected health information, including CallMyDoc, in accordance with organizational policies.
Partner with department leaders to understand business needs, document configurations, and keep platform settings aligned with policy.
Coordinate with the MSP and vendors on system issues, maintenance, and troubleshooting requiring additional support.
Provide responsive user support and communicate technical information clearly to employees with varying technical backgrounds.