System Administrator

TBA Credit Union•Traverse City, MI

2d•Hybrid

About The Position

The System Administrator is responsible for maintaining the security, reliability, and availability of TBA Credit Union’s networks, servers, systems, and technology tools. The role supports internal and external members by providing dependable financial systems and service, and helps the credit union meet its mission of serving the community and building trusted relationships. The position designs, installs, and supports LAN, WAN, VoIP, and virtual server environments; manages system maintenance, user accounts, backups and recovery, and hardware and software updates; resolves system issues; leads IT projects; and communicates system-related updates to leadership. The role supports disaster recovery, business continuity, and incident response; implements cybersecurity and risk-management practices; administers databases and system permissions; maintains technical documentation; and coordinates technology improvements with leadership, vendors, departments, and users. It also supports team members through training and technical guidance, contributes to IT planning and budgeting, and promotes regulatory compliance, confidentiality, continuous improvement, and service excellence. The position has a hybrid work environment based on departmental needs, but is not fully remote and requires regular onsite work at TBA Credit Union locations in the Traverse City area. Applicants must be legally authorized to work in the United States; employment-based visa sponsorship is not available. Physical requirements include lifting up to 50 pounds, sitting or standing for 2–4 hours at a time, and occasionally stooping, kneeling, crouching, crawling, or climbing stairs.

Requirements

Bachelor’s degree in information technology, computer science, or a related field, or equivalent experience.
Five years of experience in a System/Network Administrator role or equivalent experience is preferred.
Experience with databases, networks (LAN, WAN, cloud, and VDI), and patch management.
Knowledge of Windows Server-based networked environments and components.
Technical expertise in networking, Windows Server, and desktop operating systems.
Ability to create scripts in Python, PowerShell, SQL, or another language.
Strong knowledge of system security and data backup and recovery.
Familiarity with various operating systems and platforms.
Excellent problem-solving and communication skills; resourcefulness and ability to work under pressure.
Knowledge of IT governance and operations.
Strong leadership, team collaboration, and end-user support and training abilities.
Ability to deliver projects on time and within budget and demonstrate proactive risk management and mitigation.
Maintain a positive, cooperative, professional, courteous, and service-focused approach toward coworkers and members.
Ability to be bonded and to clear credit and criminal history checks.
Comply with the U.S. Patriot Act, the credit union’s Bank Secrecy and OFAC policies and procedures, the Gramm-Leach-Bliley Act, and the credit union’s Information Security program.
Provide three references acknowledging knowledge, skills, and abilities regarding technology.
Applicants must be legally authorized to work in the United States.

Nice To Haves

Professional certifications such as CompTIA Network+, CompTIA Security+, MCSA, CCNA, CISSP, or other industry certifications.
Bachelor’s degree in information technology, computer science, or a related field; equivalent experience is also accepted.
Five years of experience in a System/Network Administrator role or equivalent experience.

Responsibilities

Monitor system performance and infrastructure, proactively resolve issues, and optimize IT resources to maintain reliable, secure, and accessible systems.
Oversee installation, configuration, maintenance, and management of networks, servers, systems, technology tools, and software applications.
Maintain and test system-related aspects of the disaster recovery plan, business continuity plan, and incident response plan.
Implement cybersecurity controls, risk-management practices, incident response procedures, and other measures to protect systems, data, and service continuity.
Participate in cybersecurity awareness initiatives, monitoring, and risk assessments; conduct system audits and security monitoring.
Coordinate and manage IT projects to improve system functionality and coordinate technology enhancements with leadership.
Manage IT inventory, procurement, and asset management.
Manage network connections, virtual servers, internet connectivity, and LAN/WAN monitoring; identify threats, errors, and performance issues.
Manage deployment of patches and updates.
Manage user access, roles, and permissions across applications and platforms.
Administer database systems and ensure data integrity.
Develop and provide training and technical support to team members and end users, including remote-access support and troubleshooting complex issues, outages, and emergencies.
Develop and implement IT policies and procedures; train others and model compliance.
Troubleshoot hardware, software, and network issues; analyze hardware and software in a networked environment and manage system requirements analysis and system design.
Evaluate and recommend hardware and software solutions, facilitate integration of new applications and technologies, and implement network management and monitoring software.
Document IT processes, system configurations, changes, and operational procedures; develop and maintain an internal knowledge base.
Participate in IT strategic planning and budgeting and support the credit union’s strategic plan.
Collaborate with IT colleagues and other departments, vendors, members, and leadership; cross-train within the IT department as needed.
Ensure team members comply with regulatory requirements, credit union policies, and audit expectations.
Maintain knowledge of credit union products, services, policies, standards, and applicable federal and state laws and regulations.
Model integrity, collaboration, professionalism, confidentiality, flexibility, accuracy, and service excellence; maintain a neat and orderly work area and protect confidential information.