System Administrator Sr.

Wings Credit Union•Colorado Springs, CO

10h•$93,500 - $109,000

About The Position

As a senior member of the infrastructure support team, the System Administrator Sr. helps ensure infrastructure resiliency, performance, and security. The role monitors the environment, resolves incidents, maintains security, tests business continuity, creates scripted automations, develops support processes, and evaluates new technologies. It also serves as an infrastructure subject matter expert responsible for maintaining assigned portions of the infrastructure. The position oversees computer systems, including operating systems, servers, and application software. Duties include installing, configuring, upgrading, and repairing operating systems and software; configuring user groups and security measures in Active Directory; managing messaging and email services; maintaining network connectivity; and implementing security policies. Proactive and preventive work includes analytics monitoring, capacity management, system patching, and replacement of end-of-life equipment. The role provides infrastructure support as part of a 24/7 on-call rotation and participates in business continuity testing and execution.

Requirements

At least 3 years of combined experience related to systems administration.
Strong written, verbal, and listening communication skills, including the ability to explain detailed technical information to nontechnical audiences.
Knowledge and experience with regulations and best practices for technical deployments in the financial industry.
Excellent analytical skills.
Experience and knowledge in systems, security, systems administration, disaster recovery, and/or server management.
Experience and knowledge of IT systems and data security in financial institutions or other federally regulated industries.
Demonstrated excellence in customer service.

Nice To Haves

Bachelor's degree in Computer Science, Business Information Systems, or a related technical field.
MCSE, MCSA, VMware VCP, or certifications related to an installed application.

Responsibilities

Provide technical leadership and guidance to junior team members and troubleshoot and resolve systems issues.
Support incident management by monitoring ticket queues and resolving production performance, server, and application issues to restore the environment.
Repair, upgrade, and perform preventative maintenance on production technologies.
Proactively monitor platforms to maintain uptime, performance, and service levels.
Create support and training processes and automation to improve operations and reduce human error; innovate with technology.
Provide 24/7 IT infrastructure support as part of the regular on-call rotation.
Participate in business continuity testing and execution.
Install, troubleshoot, and support Microsoft Server Operating System 2019 and newer, including application installations and troubleshooting.
Configure user groups and security measures in Microsoft Active Directory.
Manage, monitor, and maintain Microsoft Office 365.
Remain aware of and adhere to company policies, procedures, and regulations pertaining to the Bank Secrecy Act.
May assist management with coordinating team activities, such as scheduling, shift management, and administrative duties, and provide technology-related input on staff performance.