FR-SA3 - System Administrator - Level 3
About The Position
Client is hiring two senior System Administrators to provide Tier 3 support for the implementation, troubleshooting, and maintenance of Information Technology systems in an on-site SCIF environment in the Columbia and Annapolis Junction, Maryland area. An active Top Secret/SCI clearance with Full Scope Polygraph is required prior to start. This is a principal-level role managing IT system infrastructure and related processes, including day-to-day operations, monitoring, and problem resolution for client, server, storage, network, and mobile devices. The environment features large Linux/UNIX software deployments, clustered storage (Ceph), Kubernetes orchestrated containers, and configuration management tooling such as Puppet and Ansible.
Requirements
- Bachelor’s degree in a technical discipline from an accredited college or university is required. Five (5) years of additional System Administrator experience may be substituted for a bachelor’s degree.
- Fifteen (15) or more years of experience as a System Administrator in programs and contracts of similar scope, type, and complexity.
- Active TS/SCI clearance with Full Scope Polygraph, must be active prior to start
- Experience with container technology, including administering large software deployments on Linux/UNIX systems
- Experience administering clustered storage solutions (e.g., storage appliances, Ceph)
- Experience with Kubernetes orchestrated containers
- Experience with system configuration management software (e.g., Puppet, Ansible) and change control
- In-depth experience troubleshooting IT systems and providing Tier 3 problem resolution
Nice To Haves
- Change control and requirements tools such as JIRA and Git
- Red Hat Enterprise Linux administration; RHCSA or RHCE certification
- Windows Server administration and virtualization (e.g., VMware)
- Scripting for automation (Bash, Python)
- Working knowledge of Service Oriented Architecture (SOA) interdependencies
- CompTIA Security+ or equivalent DoD 8570 baseline certification
Responsibilities
- Provide support for implementation, troubleshooting, and maintenance of IT systems
- Manage IT system infrastructure and any processes related to these systems
- Provide support to IT systems including day-to-day operations, monitoring, and problem resolution for all client, server, storage, network, and mobile devices
- Manage the daily activities of configuration and operation of IT systems
- Optimize system operations and resource utilization, and perform system capacity analysis and planning
- Provide Tier 3 problem identification, diagnosis, and resolution of problems
- Provide in-depth expertise in troubleshooting IT systems
- Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
- Provide support for the escalation and communication of status to agency management and internal customers
- Provide support for the dispatch system and hardware problems and remain involved in the resolution process
- Analyze and resolve complex problems associated with server hardware, applications, and software integration
- Administer large software deployments on Linux/UNIX systems
- Administer clustered storage solutions (e.g., storage appliances, Ceph)
- Administer Kubernetes orchestrated containers
- Apply system configuration management software (e.g., Puppet, Ansible)
- Apply change control and requirements tools (e.g., JIRA, Git)
- Configure and manage UNIX and Windows (or other applicable) operating systems and install/load operating system software
- Troubleshoot, maintain integrity of, and configure network components, and implement operating system enhancements to improve reliability and performance
- Support the design of systems, mission architecture, and associated hardware
- Apply a working knowledge and understanding of system administration interdependencies as part of a Service Oriented Architecture (SOA)
- Assist users in accessing and using IT systems
- Support Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution as needed
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Principal
