NCDIT - System Administrator- Mid Level

This•Raleigh, NC

7d•Onsite

About The Position

NCDIT needs an excellent desktop support professional for various activities including troubleshooting, software installations, PC replacements, imaging, equipment inventories, PC maintenance, applying critical updates, documenting tickets, and managing customer onboardings and off-boardings. The role involves supporting customers with good customer service skills, utilizing moderate knowledge of Windows OS & M365, and working with internal teams. Responsibilities include imaging and provisioning new equipment, supporting mobile and Apple devices, tracking onboarding and shipping activities, following asset management processes, documenting work in ServiceNow, testing Intune processes, installing software, troubleshooting customer issues, and assisting with team process development. A basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust is required, along with working with vendors on warranty cases and collaborating with internal teams on technical issues. Special projects may also be assigned.

Requirements

3 Years Support customers using good customer service skills including the ability to communicate to both technical and non-technical customers
3 Years Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
3 Years Image or provision new equipment hardware & provide to customer
3 Years Experienced in supporting mobile devices
3 Years Experienced with supporting Apple devices
3 Years Use strong organizational skills to track onboarding & shipping activities based on customer requests
3 Years Follow asset management processes to ensure proper customer billing
3 Years Document work activities in ServiceNow
3 Years Testing Intune processes for Tier 3 team & providing feedback
3 Years Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Basic understanding of MECM, Active Directory, Tanium, Intune, & Beyond Trust Required 2 Years
Work with vendors on warranty cases
Work on special projects as needed

Responsibilities

Support customers using good customer service skills including the ability to communicate with both technical and non-technical customers
Utilize moderate knowledge and demonstratable skills of Windows OS & M365 to support our customers & to work with internal teams
Image or provision new equipment hardware & provide to customer
Support mobile devices
Support Apple devices
Use strong organizational skills to track onboarding & shipping activities based on customer requests
Follow asset management processes to ensure proper customer billing
Document work activities in ServiceNow
Test Intune processes for Tier 3 team & providing feedback
Test upgrades and software changes
Install software following security & internal processes
Troubleshoot customer issues
Provide instruction while troubleshooting for remote customers
Assist with developing team processes & knowledge base
Work with vendors on warranty cases
Collaborate with internal teams on technical issues
Work on special projects as needed