System Administrator, Level 2

WOOD Federal Solutions • Fort Meade, MD

1d • $141,200 - $156,200 • Onsite

About The Position

Join a team that keeps critical IT systems running smoothly. As an IT Systems Administrator, you will support the implementation, troubleshooting, and maintenance of complex IT environments—ensuring reliable performance across client/server, storage, network, and mobile systems. You will manage system infrastructure, monitor daily operations, and quickly resolve Tier 1 and Tier 2 issues, including escalation support and real‑time status communication to internal stakeholders. Your work includes configuring and maintaining UNIX and Windows operating systems, installing and updating system software, safeguarding system integrity, and optimizing reliability through targeted performance enhancements. You’ll stay hands‑on with hardware and dispatch system challenges, remaining fully engaged through resolution. Step into a role where your technical expertise drives stability, innovation, and operational excellence—while building a career with limitless opportunities to grow.
This position requires all candidates to be U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph.

Requirements

• Ten (10) years experience as a SA in programs and contracts of similar scope, type, and complexity is required.
• Bachelor’s degree in a technical discipline from an accredited college or university is required.
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree.
• U.S. Citizens and possess an active TS/SCI Security Clearance with a Polygraph.

Responsibilities

• Provide support for implementation, troubleshooting and maintenance of IT systems.
• Provide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problems.
• Manage the daily activities of configuration and operation of IT systems.
• Provide assistance to users in accessing and using IT systems.
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems.
• Provide support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers.
• Optimize system operations and resource utilization, and perform system capacity analysis and planning.
• Provide in-depth experience in trouble-shooting IT systems.
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets.
• Provide support for the dispatch system and hardware problems and remains involved in the resolution process.
• Configure and manage UNIX and Windows (or other applicable) operating systems and installs/loads operating system software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance.

Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) with company match.
• Generous PTO policy including vacation, sick leave, and holidays.
• Opportunities for training, certifications, and career advancement.
• Flexible work schedules and remote work options.
• Employee assistance programs, wellness initiatives, and gym membership discounts.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level