System Administrator 1
About The Position
M.C. Dean is seeking a System Administrator 1 for its Security and Electronic Systems (SES) business unit. The position supports a team that designs, engineers, integrates, operates, and maintains electronic security services—including intrusion detection, access control, biometric authentication, video surveillance, audiovisual, IT systems, perimeter defense, and command and control systems—for federal, local, and commercial customers. The role monitors, maintains, and tests physical access control, CCTV, PSIM, and other electronic security systems, and supports IT systems serving endpoint devices. It provides Tier 1 helpdesk support and is performed under direct supervision. Travel may be up to 10%, and reliable attendance at the customer site during customer-required work hours is required. Flexible shifts, including nights, weekends, holidays, and on-call work, may be required.
Requirements
- Bachelor of Science degree and at least 0 years of progressive experience, or a high school diploma or equivalent and at least 6 years of progressive experience.
- Some system administrator experience, including triaging and resolving system problems, analyzing system data to prevent problems, implementing new workstations, and implementing system extensions.
- Demonstrated understanding of Windows patching and vulnerability remediation.
- Basic knowledge of large-scale networking, VLANs, and routing.
- Reliable attendance at the customer site during work hours required by the customer.
- Ability to work flexible shifts that include nights, weekends, holidays, and on-call work as needed.
- Minimum IAT Level II certification, such as Security+.
- Demonstrated experience working with multidisciplinary teams.
- Demonstrated time-management and organizational skills to meet deadlines and quality objectives.
- Ability to use Microsoft Excel, Word, Visio, and PowerPoint.
- Ability to travel up to 10%.
Responsibilities
- Assist end users with accessing and using IT systems.
- Answer helpdesk calls, triage initial calls, provide support, and determine when escalation is required.
- Document helpdesk calls and troubleshooting steps in a ticketing system before closing or escalating tickets.
- Monitor enterprise system status for network outages or degraded services, perform initial troubleshooting, and notify senior-level administrators when required.
- Support daily operations, including monitoring and reviewing system logs.
- Support configuration and management of Windows operating systems and installation or loading of operating system software.
- Support desktop hardware and operating system setup, software imaging and loading, and antivirus updates.
- Support IAVA updates and patching to maintain compliance with Information Assurance standards.
- Support application of Security Technical Implementation Guides (STIGs) to Windows-based servers and workstations.
- Support installation, configuration, and maintenance of third-party applications.
- Perform root cause analysis on significant issues at the appropriate support level.
- Support preventive maintenance, including system backups, error-log reviews, database-size analysis, and integrity checks.
- Stay current with technology developments and recommend ways to use new and emerging technology.
- Contribute to technical documentation, including standard operating procedures and as-builts for technical and non-technical audiences.
Benefits
- Medical, dental, vision, life, and disability insurance
- Paid time off
- Tuition reimbursement
- 401(k) retirement plan
- Military Reserve pay offset
- Paid maternity leave
- Professional and technical training programs, including leadership training
- Competitive salary
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
