System Administrator 1 - AMT
About The Position
The System Administrator I is responsible for supporting and maintaining the organization's technology infrastructure, end-user computing environment, and cloud-based services. This position assists with the administration of Microsoft 365, Windows servers, user accounts, endpoint devices, network connectivity, and cybersecurity initiatives. Working under the direction of the IT Manager, the System Administrator I provides technical support, troubleshoots infrastructure issues, maintains system documentation, and helps ensure the stability, security, and performance of the organization's technology systems.
Requirements
- Excellent communication and customer service skills
- 2-year technical degree and 3+ years of professional experience, or equivalent.
- Candidate must be a U.S. person, which is defined as, a U.S. citizen, a U.S. permanent resident, or have protected status in the U.S. under asylum or refugee status.
Responsibilities
- Provide Tier 1 and Tier 2 technical support for users, including desktop, laptop, printer, mobile device, application, and connectivity issues.
- Assist with administration and maintenance of Microsoft 365 services, including Exchange Online, Teams, SharePoint Online, OneDrive, and Entra ID.
- Create, modify, and manage user accounts, permissions, security groups, and access controls.
- Install, configure, maintain, and troubleshoot Windows workstations and servers.
- Monitor system performance, availability, backups, and security alerts.
- Support endpoint management solutions, including software deployment, patch management, and device configuration.
- Assist in the administration of virtualization platforms such as VMware and Hyper-V.
- Troubleshoot network connectivity issues involving TCP/IP, DNS, DHCP, VPN, wireless networking, and related technologies.
- Assist with cybersecurity initiatives, including multi-factor authentication (MFA), endpoint protection, vulnerability remediation, and access reviews.
- Coordinate hardware deployments, upgrades, replacements, and lifecycle management activities.
- Support IT projects related to infrastructure improvements, cloud services, cybersecurity, and business applications.
- Performs other duties as assigned.
Benefits
- Medical
- Dental
- Vision
- Health Savings Account
- Supplemental Benefits
- Basic Life Insurance
- Voluntary Employee, Spouse or Child Life Insurance
- Long-term Disability Insurance
- Employee Assistance Program
- Shift Premiums for Weekend Shifts - work 33 hours, paid for 40 (weekend night shift) or work 36 hours, paid for 40 (weekend day shift)
- Shift Differentials - $4.00 per hour (weekday night shift), $2.00 per hour (weekend day shift), $4.00 per hour (weekend night shift)
- 401k
- PTO
- 80 hours of paid holiday per calendar year
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
