Desktop Engineering System Administrator 1

Louisiana State University

6d•Onsite

About The Position

The Desktop Engineering System Administrator 1, with a team, assists to help support and maintain the Enterprise Mobile Device Management (MDM) environment for the LSU A&M campus. Responsibilities include managing existing application deployments, thin imaging, department on boarding and driver support for both on-premises and cloud based endpoints. The position also assists with the operation, configuration, and maintenance of departmental servers, including Active Directory, Group Policy, certificate management, as well as file and print services. An intermediate understanding of Windows Server 2019 and higher is required.

Requirements

Bachelor's degree with 1 year of experience.
At least one year of hands on experience with Microsoft System Center Configuration Manager (SCCM) and/or Intune in an enterprise environment.
Else, at least three years of an understanding of Windows 11, Windows Server 2019 or higher.
Self driven and able to present ideas for optimization to management.
Valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment.

Nice To Haves

Experience with VMware 8.x, Hyper-V, Veeam, and PowerShell without the assistance of Artificial Intelligence (AI) is preferred.
Bachelor's degree with 3 years of experience.
At least three years of experience with SCCM, Intune, including configuration policies, deployments and provisioning.
Familiarity with Microsoft SQL Server and SQL Server report creation is highly desired.
Understanding of PowerShell scripting and automation concepts, as well as working knowledge of Azure Active Directory, Group Policy, and basic networking fundamentals.
Experience supporting macOS, iOS, and Android devices along with knowledge of Windows 365, Hyper-V and Linux (Debian and Red Hat Enterprise) operating systems.

Responsibilities

Utilize Microsoft System Center Configuration Manager (SCCM) to design, build, and maintain custom operating system images for deployment via PXE boot. Collaborate with campus departments to ensure images meet the needs of lab, department, and base system configurations across the university.
Develop and manage application deployments that support LSU academic departments, faculty, and staff, including software used in campus computer labs.
Responsible for the deployment, configuration, and management of Microsoft Intune and related Mobile Device Management (MDM) technologies such as Apple School Manager. Ensures secure, compliant, and efficient management of enterprise endpoints across Windows, macOS, iOS, and Android platforms.
Routinely collaborates with ITS Security, Network and Server Infrastructure, and Desktop Support teams to implement and maintain endpoint standards, enforce security policies, and support overall IT operations to allow for end user productivity.
Collaborate with technical assets to support the student Virtual Desktop Infrastructure (VDI) environment using Windows 365, ensuring 24/7 operational availability. Additionally, this would also include the management of VDI pools, imaging, application deployment, and licensing.
Responsible for the ongoing management of enterprise print services and related infrastructure with respect to student printing (Pharos). Ensures reliable, secure, and efficient printing operations across the organization through the maintenance of print servers, queues, drivers, and print management solutions. Assisting with the Print Desk and Copier Management when needed.
Perform routine system maintenance, including but not limited to patching, health checks, operating system and third-party software updates, change management, validation, and enforcement of operational and configuration standards within the LSU A&M environment.
Assist in the maintenance and administration of the enterprise wide infrastructure, and escalate system anomalies to senior staff for analysis and resolution. Collaborate with the ITS Security team to deploy, manage, and maintain enterprise software and tools that support IT risk mitigation strategies.
Collaborate with staff and management to develop training materials, customer documentation, and deployment management standards. Create and maintain support articles and process documentation.
Provide Tier 3 support to desktop support analysts, ensuring consistent adoption and compliance with UECM standards across all departments.
Other duties as assigned.