SysOps Technical Engineer, AVP

MUFG • Jersey City, NJ

2d • $112,000 - $159,000 • Hybrid

About The Position

MUFG is seeking an experienced Assistant Vice President (AVP), SysOps Technical Engineer to support Systems Operations for Enterprise Financial Technology (EFT) Finance, Governance, Risk, Compliance (GRC), and Audit technology platforms. The role is responsible for the stability, availability, security, and day-to-day operational support of business-critical applications. The AVP partners with development, infrastructure, cybersecurity, and business teams to support operational excellence, incident resolution, automation, and continuous service improvement.

The selected colleague works at an MUFG office or client sites four days per week and remotely one day per week. The role supports production operations, operational controls, audit and regulatory requirements, and service improvements across relevant technology platforms.

Requirements

• At least 5 years of experience in Systems Operations, Application Support, Production Support, Site Reliability Engineering (SRE), or related technology roles.
• Experience supporting mission-critical applications within a large enterprise or regulated environment.
• Strong understanding of incident management, problem management, change management, and operational support processes.
• Hands-on experience troubleshooting applications, databases, middleware, cloud services, infrastructure, and network-related issues.
• Working knowledge of Linux/Unix, Windows, SQL, enterprise monitoring, automation, scheduling, and ITSM tools.
• Experience collaborating across technical and business teams to deliver operational support and service improvements.
• Strong analytical, communication, and problem-solving skills.
• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field, or equivalent experience.

Nice To Haves

• Experience supporting Finance, Regulatory Reporting, GRC, Audit, Compliance, or Risk Management platforms.
• Knowledge of ITIL, SRE, Agile, DevOps, COBIT, or NIST frameworks.
• Experience with cloud platforms, observability tools, CI/CD pipelines, and Infrastructure-as-Code technologies.
• Exposure to AIOps, Generative AI, automation platforms, and intelligent support solutions.
• Industry certifications in Cloud Technologies, IT Service Management, Security, Risk, or Audit disciplines.

Responsibilities

• Provide technical leadership and day-to-day production support for Finance, GRC, Audit, and Compliance technology platforms.
• Monitor application health, system performance, and operational metrics to ensure service reliability and availability.
• Coordinate incident management activities, troubleshoot production issues, and facilitate timely resolution of service disruptions.
• Support root cause analysis, problem management, and implementation of corrective actions to prevent recurring issues.
• Participate in change management, release readiness reviews, disaster recovery exercises, and business continuity planning activities.
• Implement monitoring, observability, automation, and operational process improvements to enhance platform stability and support efficiency.
• Partner with development, infrastructure, database, cybersecurity, and vendor teams to resolve complex technical issues.
• Support audit, regulatory, risk management, access governance, and technology control requirements.
• Assist in managing vendor support relationships and ensuring adherence to service-level commitments.
• Leverage automation, AI-enabled operational tools, and knowledge management solutions to improve support effectiveness and operational productivity.

Benefits

• Competitive benefits package, including comprehensive health and wellness benefits.
• Retirement plans.
• Educational assistance and training programs.
• Income replacement for qualified employees with disabilities.
• Paid maternity and parental bonding leave.
• Paid vacation, sick days, and holidays.
• Potential eligibility for discretionary performance-based bonus and/or incentive compensation.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior