SysOps Engineer - Weekend Shift

OneStream

8d•$75,000 - $97,500

About The Position

The SysOps Engineer focuses on the operations and high availability of customer environments, including provisioning, maintenance, performance monitoring and management, and disaster recovery. The role also serves as a technical escalation point for customer support requests, prioritizing uptime, security, and performance. The engineer works individually and collaboratively across locations and time zones to manage tasks efficiently and support customer success. This position requires weekend coverage for a global customer base. The scheduled shift is Friday through Monday, 7 a.m.–6 p.m. ET. Responsibilities include implementing and configuring customer environments, maintaining service reliability against SLAs and SLOs, responding to alerts and production incidents, and identifying automation, process improvement, and Azure cost optimization opportunities. The role also supports service design and transition, documentation, compliance, security posture improvements, and internal infrastructure projects. It has no supervisory responsibilities.

Requirements

BS/BA in Computer Science, Engineering, or a related field, or equivalent professional experience.
3–5 years of cloud operations and infrastructure engineering experience.
AZ-104 Azure Administrator certification or equivalent Azure administration competency.
Experience with Microsoft Azure, AWS, or Google Cloud.
Experience with Microsoft Windows Server 2022, IIS, and Microsoft SQL Server.
Experience automating processes using PowerShell, Azure PowerShell Modules, REST APIs, Terraform, or ARM Templates.
Exposure to or experience with orchestration tools such as Terraform, ArgoCD, Ansible, Kubernetes platforms, or Azure Pipelines.
Experience with identity management using Azure Entra ID, Okta, OpenID Connect, or SAML.
Experience with AI-assisted development tools such as Claude, Cursor, or GitHub Copilot, including the ability to evaluate, validate, and operationalize generated outputs.
Familiarity with high-availability application architectures using traffic management and load-balancing strategies to ensure resilience, fault tolerance, and minimal service disruption.
Strong customer service orientation with a focus on reliability and trust.
Proven troubleshooting and problem-solving skills, with a focus on learning agility and following established processes.
Ability to manage multiple priorities in a fast-paced, production-focused environment.
Passion for cloud technology, continuous learning, and operational improvement.
Self-motivated, ethical, and professional, with a collaborative team-first mindset.
Ability to deal with ambiguous or undefined problems.
Strong attention to detail and awareness of downstream impact on customer environments.

Nice To Haves

Foundational knowledge of a cloud platform, preferably Microsoft Azure.
Experience in analysis, implementation, and evaluation of IT systems and their specifications.
Sound understanding of infrastructure concepts, including networking, operating systems, and security.
Working knowledge of compliance frameworks, policy development, and implementation.

Responsibilities

Deliver customer environment implementation and software configuration within 24 hours lead time.
Drive operational outcomes aligned to department SLA, cost, and automation targets.
Perform environment updates, migrations, and software upgrades.
Monitor customer environments using Azure Monitor, Log Analytics, and alerting systems to proactively detect and resolve availability issues.
Own day-to-day service reliability against defined SLOs by monitoring key operational metrics, responding to alerts, and contributing to availability targets.
Identify opportunities for automation and process improvement.
Participate in on-call rotation and respond to production incidents, perform root cause analysis, and implement preventive measures.
Communicate effectively during incidents and contribute to post-incident reviews, including clear written summaries for internal and external stakeholders.
Identify and act on cost optimization opportunities in Azure, contributing to department FinOps and unit economic goals.
Deliver exceptional customer service and technical support, maintaining high satisfaction levels.
Participate in service design discussions to ensure downstream operational processes are developed for service transition and enablement prior to deployment.
Update technical documentation, workflows, and knowledge base articles.
Identify areas of improvement in operational and security posture through trend analysis.
Execute changes necessary for maintaining compliance certification.
Provide support for internal infrastructure projects, ensuring seamless execution and integration.