Switchboard Operator

Cape Cod Healthcare•Hyannis, MA

14h

About The Position

Provides excellence in Customer Service through efficiently and accurately directing calls to appropriate individuals and departments using a positive and friendly tone. Handles emergency calls in a timely and effective manner in a fast-paced environment. Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies, including but not limited to, for Police, Fire, Codes for Emergency Medical Personnel, and Alarms. Appropriately manages multiple modes of communication, including but not limited to; e-mail, telephones, pagers, radios and overhead paging. Revises on-call schedules for Clinical and Ancillary Departments. Updates communications database. Maintains STAT log, pager log and key log. Issues and receives communication devices when requested. Control lockset keys as required. Performs other work-related tasks and activities as assigned or requested by manager.

Requirements

Ability to read, write and communicate in English
High School diploma or GED
Acute hearing and demonstrable ability to speak English clearly
Twelve (12) months experience in a call center, switchboard or where answering phone calls is a primary duty (Secretary, Scheduler, Patient Account Representative, Information Desk Receptionist, Booking Clerk, Food Service Clerk or similar positions).
Basic PC skills with experience using Microsoft Office Suite (Word, Excel, Outlook, etc.)

Responsibilities

Directs calls to appropriate individuals and departments.
Handles emergency calls in a timely and effective manner.
Prioritizes, receives, analyzes and determines proper routing and handling of all calls related to emergencies.
Manages multiple modes of communication (e-mail, telephones, pagers, radios, overhead paging).
Revises on-call schedules for Clinical and Ancillary Departments.
Updates communications database.
Maintains STAT log, pager log and key log.
Issues and receives communication devices.
Controls lockset keys.
Performs other work-related tasks and activities as assigned or requested by manager.