Switchboard Operator

Lifepoint Health • Las Cruces, NM

13h • Onsite

About The Position

Memorial Medical Center is part of Lifepoint Health, a diversified healthcare delivery network with facilities coast to coast. We are driven by a profound commitment to prioritize your well-being so you can provide exceptional care to others. As a Switchboard Operator, joining our team, you’re embracing a vital mission dedicated to making communities healthier ®. Join us on this meaningful journey where your skills, compassion and dedication will make a remarkable difference in the lives of those we serve.

Requirements

• High school diploma or equivalent required.
• Requires critical thinking skills, decisive judgment and the ability to work with minimal supervision.
• Must be able to work in a stressful environment and take appropriate action.
• Other duties as assigned.

Responsibilities

• Answers internal and external calls using Cisco phone systems, including both desk phones and computer-based phone software.
• Answers code phones and performs overhead announcements as needed.
• Utilizes TigerText for designated code communications.
• Maintains electronic call documentation, including shift logs, sepsis logs, and code logs.
• Communicates with Security personnel via radio systems.
• Monitors alarm panels for Engineering and panic alarms.
• Makes overhead announcements for sepsis alerts and other approved pages, while minimizing disruptions during night shifts due to patient noise considerations.
• Uses Amion software for on-call communications and documentation of call logs.
• Uses phone software to locate contact information and transfer calls appropriately.
• Demonstrates proficiency in Microsoft Office applications, including Excel, Word, Outlook, and SharePoint.

Benefits

• Multiple levels of medical, dental and vision coverage for full-time and part-time employees.
• Life, accident, critical illness, hospital indemnity insurance, short- and long-term disability, paid family leave and paid time off.
• Higher education and certification tuition assistance, loan assistance and 401(k) retirement package and company match.
• Mental, physical, and financial wellness programs (free gym memberships, virtual care appointments, mental health services and discount programs).
• Ongoing learning and career advancement opportunities.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED