Switchboard Operator- Per Diem

Trinity Health•Silver Spring, MD

2d•Onsite

About The Position

To provide Telecommunication services for Holy Cross Health. As a “Switchboard Operator” you will facilitate and coordinate voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community. Operate and maintain all centralized telecommunications equipment to include: telephone equipment, paging equipment, alarm equipment, and TDD equipment. Act as information liaison for hospital schedules and procedures, events and activities, and patient information. Respond and triage in-house emergency codes and hospital emergency alarms. Respond and triage Home Care and Hospice for after-hour patient contacts. May act as shift supervisor in the absence of the Supervisor, Telecommunications Center. Support the Mission of Trinity Health and Holy Cross Hospital.

Requirements

Experience with Windows 2000 and basic computer knowledge
Strong customer service skills
Excellent interpersonal and strong verbal communications
Must be tactful, self-controlled, and poised at all times
Must be reliable
Requires visual acuity sufficient to read computer screens on a continuous basis
Requires manual dexterity sufficient for daily use of a PC and fax, to lock/unlock-controlled areas/panels, and to complete written documentation
Must be able to be ambulatory, able to climb stairs and carry and move light office equipment
In emergencies, departmental or hospital, must be available 24 hours if required
Must be detail oriented

Nice To Haves

Minimum of 1 years’ experience in a service provider environment preferred
Able to speak Spanish fluently

Responsibilities

Facilitate and coordinate voice communications between hospital personnel, the outside community, police, fire and rescue agencies, and the medical community
Operate and maintain all centralized telecommunications equipment to include: telephone equipment, paging equipment, alarm equipment, and TDD equipment
Act as information liaison for hospital schedules and procedures, events and activities, and patient information
Respond and triage in-house emergency codes and hospital emergency alarms
Respond and triage Home Care and Hospice for after-hour patient contacts
May act as shift supervisor in the absence of the Supervisor, Telecommunications Center
Support the Mission of Trinity Health and Holy Cross Hospital