Switchboard Operator

Alomere Health • Alexandria, MN

6h • Onsite

About The Position

The Switchboard Operator is responsible for managing the organization’s telephone switchboard system. The position receives incoming calls and reroutes them to the various departments and employees as requested. The Operator has to respond to emergency alerts and routes information to the appropriate parties, as well as have knowledge of the hospital’s emergency codes and procedures. The position is also responsible for updating the daily On-Call Schedule, batching checks as well as other clerical duties.

Requirements

• High school graduate or equivalent
• Ability to answer the telephone in a professional manner
• Strong keyboarding skills
• Ability to navigate Microsoft Office Products with general computer knowledge
• Ability to learn new procedures and protocols while incorporating them into current workflows
• Ability to remain professional, calm, and maintain a caring composure when faced with difficult or stressful situations
• Willingly accept work assignments and changes in daily routine

Nice To Haves

• Computer Experience
• Prior Switchboard Experience
• Experience with 10-Key Adding Machine

Responsibilities

• Manage all incoming calls and place outside phone calls on restricted lines
• Contact Physicians when appropriate while utilizing the call scheduler
• Record all Physician to Physician and code calls, logging the data, time, and caller’s name, if applicable
• Greet and direct patient and guests who present to the Switchboard area
• Answer general questions from callers and the public according to hospital policy
• Page or announce clearly overhead when required
• Call clergy for inpatients who request a clergy visit
• Ensure clergy list is printed, and distribute to clergy as they visit
• Serve as receptionist for the hospital when needed
• Find assistance for patients needing help from their vehicle to a wheelchair if needed
• Update, and distribute (when necessary) the daily On-Call Schedule
• Open, sort, stamp, organize, total, and batch checks that arrive by mail
• Prep payments for mailing
• Highlight and alphabetize Explanation of Benefits for our business office
• Assist our Security Department by Documenting and retrieve patient belongings from the safe as needed, Documenting and filing lost and found items, distributing to owner as needed
• Collect payments and issue receipts after normal business hours
• Use EPIC (EMR) Census and Patient Phone Lists; sort and find correct patient room number
• Maintain appropriate department supplies
• Fold, sort, and mail statements, and various mailings
• Check in/out vendors and record the name, company, date, and times
• Forward card for discharged patients, looking up address in EPIC
• Update and maintain Provider contact protocols
• Perform all other duties as requested
• Assist other departments
• Participate in departmental or organizational meetings and trainings
• Demonstrate the ability to use relevant equipment

Benefits

• Health, Dental, and Vision Insurance
• Employee Health Clinic (health +): Our health+ clinic provides office visits and prescription medications for little to no cost to Alomere Health employees and their dependents who are on a medical insurance plan
• Retirement Savings: (401(k)) - All eligible employees of Alomere Health are automatically enrolled. All eligible employees are able to contribute on a pre-tax and/or post-tax basis and Alomere Health matches 100% up to 6% of employee's contributions.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED