Switchboard Operator - Information Technology (Part-Time)

Lipscomb University • Nashville, TN

1d • Remote

About The Position

This is a part-time Switchboard Operator position for Lipscomb University and Academy, requiring 20 hours per week. The operator will provide telephone service and directory assistance remotely during switchboard hours, Monday through Friday, 7:45 am to 4:30 pm. The role involves answering and transferring calls, answering basic questions about departments, providing contact information and locations, assisting with long-distance dialing, sharing information about special events, and giving on-campus directions. The position requires independent work with occasional collaboration for coverage and communication of changes. Essential skills include excellent communication, customer service, organizational abilities, and familiarity with business telephone systems. Access to stable high-speed internet is necessary for the remote work location.

Requirements

• Excellent communication and customer service abilities.
• Organizational skills.
• Familiarity with business telephone systems.
• Access to stable high-speed internet connectivity in a remote-work location.

Responsibilities

• Answering and transferring calls, ensuring polite and timely communication.
• Being knowledgeable about all departments to answer basic questions.
• Providing telephone numbers and locations of faculty and staff offices.
• Assisting users with dialing instructions for long-distance calling or other added telephone services.
• Providing information to callers on special events (e.g., Athletic events, graduations, camps, conferences, and other large Lipscomb or community events occurring on campus).
• Providing on-campus directions to callers as appropriate.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed