Switchboard Operator - Information Technology (Part-Time)

Lipscomb University • Nashville, TN

15h • Remote

About The Position

This is a part-time Switchboard Operator position for Lipscomb University and Academy, requiring 20 hours per week. The role is remote and operates Monday through Friday from 7:45 am to 4:30 pm. The primary function is to provide telephone operator service and directory assistance.

Requirements

• Excellent communication and customer service abilities.
• Organizational skills.
• Familiarity with business telephone systems.
• Requires access to stable high-speed internet connectivity in a remote-work location.

Responsibilities

• Answering and transferring calls, ensuring polite and timely communication.
• Being knowledgeable about all departments to answer basic questions.
• Providing telephone numbers and locations of faculty and staff offices.
• Assisting users with dialing instructions for long-distance calling or other added telephone services.
• Providing information to callers on special events (e.g., Athletic events, graduations, camps, conferences, and other large Lipscomb or community events occurring on campus).
• Providing on-campus directions to callers as appropriate.
• Works mostly independently from a remote location, but will occasionally work with co-workers to ensure switchboard coverage and communicate upcoming events and changes.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed