Switchboard Operator

Humber River Health • Toronto, ON

43d • CA$28 - CA$29 • Onsite

About The Position

Humber River Health is seeking a Switchboard Operator to join their Telecommunications Department. This role is crucial for processing a high volume of incoming and outgoing calls, assisting with patient inquiries, and paging support staff and physicians. The ideal candidate will thrive in a fast-paced, high-volume environment and possess a strong sense of urgency and a commitment to providing excellent client experiences. Humber River Health is a digital hospital focused on using technology and clinical expertise to improve patient care and reduce errors, serving a community of 850,000 residents in North West Toronto.

Requirements

• Excellent interpersonal and communication skills required
• A positive attendance record required
• Previous experience on Avaya phone system and console in a health care / hospital environment
• Demonstrated customer service and telephone skills required, one year experience preferred.
• High school graduate or equivalent.
• Good organizational and problem solving skills required, including the ability to multi-task and prioritize a varied and busy workload with frequent interruptions and emergency situations.
• Ability to work independently with minimal supervision in a team environment.
• Knowledgeable and compliant of new privacy legislation.
• Good keyboarding skills, with minimum typing speed of 40 WPM.
• Computer proficiency in Microsoft Office Suite.
• Knowledge of PETALMD software.
• Excellent attendance and discipline free record required.

Nice To Haves

• Knowledge of a second language an asset.
• Meditech experience an asset.
• An understanding of equity, diversity, and inclusion principles as they relate to health practices is an asset.
• Applicants may be required to successfully complete full administrative testing, to include typing speed and MS Office.

Responsibilities

• Process very high volume of incoming and outgoing calls including assistance with patient inquiry quickly and as efficiently as possible.
• Process and assist on outgoing calls and page all support staff and /or Physicians as required.
• Locate physicians and on-call staff for multiple departments and ensure on-call staff is contacted as quickly and as efficiently as possible within individual program protocol.
• Provide batteries for Physicians, and signing out of spare pagers.
• Assist with orientation and training of new telecommunication staff.

Benefits

• Opportunity to contribute to the Healthcare of Ontario Pension Plan (HOOPP), one of Canada's leading defined benefit pension plans, featuring employer-matched contributions.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED