Switchboard Operator - Switchboard - Scheduling

St. Peter's Health Regional Medical Center • Helena, MT

1d • Onsite

About The Position

The Switchboard Scheduler is a key point of connection for St. Peter’s Health. In this role, you’ll help ensure patients, visitors, providers, and staff are quickly connected to the information and resources they need. You’ll answer and route incoming calls across the organization, provide overhead paging and messaging, and serve as a knowledgeable resource for callers and team members. This position also responds appropriately to alarms and supports after-hours answering services as needed. We’re looking for someone who is professional, dependable, calm under pressure, and committed to providing excellent customer service. Strong communication skills and the ability to manage multiple priorities are essential to success in this role.

Requirements

• Exceptional customer service skills
• Knowledge of switchboard operations
• Interpersonal skills necessary to communicate effectively and efficiently in a courteous and considerate manner to maintain contact with hospital and clinic personnel
• Impeccable personal honesty, integrity and confidentiality

Nice To Haves

• Significant computer experience

Responsibilities

• Answer and route incoming calls across the organization
• Provide overhead paging and messaging
• Serve as a knowledgeable resource for callers and team members
• Respond appropriately to alarms
• Support after-hours answering services as needed

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED