Switchboard Operator

Live Nation Entertainment • Cuyahoga Falls, OH

8d • Onsite

About The Position

US Concerts is seeking a Guest Service team member. The Guest Service member will interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Requirements

• High School Diploma or equivalent
• At least 2 years in Customer Service and communications
• Strong strategic thinking and creative problem-solving skills
• Excellent verbal, written and interpersonal communication skills
• Acute sense of judgment, tact and diplomacy
• A strong sense of teamwork and ability to execute programs
• Excellent verbal and written communication skills

Responsibilities

• Deliver exemplary customer service to maintain customer loyalty.
• Answer inbound calls, emails, or in person inquiries to resolve our customer concerns and questions.
• Adapt to customer needs ensuring that they are understood, and appropriate action is taken to meet and exceed their expectations.
• Refer unresolved customer grievances to designated departments for further investigation.
• Confer with customers by telephone, email, or in person to provide information.
• Keep records of customer interactions or transaction, recording details of inquiries, complaints, or comments, as well as action taken.
• Show CARE by participating in the venue's sustainability program which could include implementing programs that conserve resources/prevent waste such as sorting waste and collecting recycling and educating our fans about our efforts.
• Partner with fellow crew members at the end of show to close the venue- this may include collecting recyclables from the lawn and/or reserved section, picking up and properly storing event equipment such as lawn chairs, barricade, Etc.
• Other tasks as assigned by the Guest Services Manager

Benefits

• generous vacation
• healthcare
• retirement benefits
• student loan repayment
• tuition reimbursement
• six months of paid caregiver leave for new parents including fostering
• perks like Roadie Babies helping new parents care for their babies on work trips
• access to free live events through our exclusive employee ticketing program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED