Switchboard Operator

Medical University of South Carolina•Columbia, SC

12d•Onsite

About The Position

Responds to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution. Resolves mostly routine and some non-routine, more complex problems and communicates solutions or requested information to the customer. Analyzes a customer's service needs and refers to other service or technical departments for follow up as needed. Uses a customer relationship application or database to record activities and research product information. Operates the entire Telecommunications System PBX switchboard which includes paging of personnel and physicians, paging appropriate emergency codes and notifying personnel. Answers incoming calls. Places outgoing calls as needed. Announces the ending of visiting hours. Operates portable paging equipment when contact is made by security staff. Announces fire drills, actual fire alarms, disaster drills and actual disasters when required. Establishes a positive contact with the public by communicating precise information to families and visitors.

Requirements

High School Degree or Equivalent
0-6 months of work experience
1 year of work experience

Responsibilities

Respond to customer inquiries by telephone, e-mail, or chat to provide non-technical problem resolution.
Resolve routine and non-routine, more complex problems and communicate solutions or requested information to the customer.
Analyze a customer's service needs and refer to other service or technical departments for follow up as needed.
Use a customer relationship application or database to record activities and research product information.
Operate the entire Telecommunications System PBX switchboard.
Page personnel and physicians.
Page appropriate emergency codes and notify personnel.
Answer incoming calls.
Place outgoing calls as needed.
Announce the ending of visiting hours.
Operate portable paging equipment when contact is made by security staff.
Announce fire drills, actual fire alarms, disaster drills and actual disasters when required.
Establish a positive contact with the public by communicating precise information to families and visitors.