Switchboard Operator

Commonwealth Health • Wilkes-Barre, PA

128d • Onsite

About The Position

The Telecommunications Operator is the initial contact the public contacts for assistance at multiple sites. This position is responsible for all departments to receive their calls accurately and timely, along with initiating all alarm, code and on-call procedures. On call procedures include pathways that are detailed that must be followed at all times. The Telecommunications Operator is the regional Transfer for Center. Operators who receives patient transfers (both in and out) access all parties by type transfer and completes transfer reports on Lynx System.

Requirements

• Clear, concise diction.
• Excellent telephone and reception manners.
• Good memory.
• Good judgment.
• Public Relations ability.
• Multi-tasking.
• Remaining calm under pressure.
• Ability to quickly arise from a sitting position to answer/respond to code alarms.

Nice To Haves

• Preference for meeting and serving customers.
• Concise detail oriented person.

Responsibilities

• Receive calls accurately and timely for all departments.
• Initiate all alarm, code, and on-call procedures.
• Follow detailed on-call procedures.
• Act as the regional Transfer Center.
• Receive and process patient transfers (both in and out).
• Access all parties by type transfer.
• Complete transfer reports on Lynx System.
• Quickly arise from a sitting position to answer/respond to code alarms.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed