Switchboard Operator

Lifepoint Health • Winchester, KY

6d • Onsite

About The Position

The Switchboard (PBX) Operator is responsible for receiving and directing all incoming calls to the hospital, performing in-house paging, and managing emergency communication systems. This role ensures accurate and timely communication across the facility while maintaining updated records and supporting hospital operations.

Requirements

• High school diploma or equivalent required
• Strong critical thinking and decision-making skills
• Ability to work independently with minimal supervision
• Capability to perform effectively in a fast-paced, high-pressure environment
• Excellent communication and organizational skills

Responsibilities

• Receives and routes incoming calls to appropriate departments, extensions, or patient rooms
• Handles calls from in-house extensions and external callers
• Manages all emergency calls, codes, and paging systems
• Contacts appropriate personnel based on emergent or urgent needs
• Performs intercom paging and provides general information to callers
• Maintains updated switchboard files, including room numbers, admissions, and discharges
• Keeps employee and on-call contact information current for disaster procedures
• Contacts on-call personnel as requested, especially during evenings, nights, weekends, and holidays
• Takes and relays messages via paging, beeper systems, or direct calls
• Ensures all bulletin board information and disaster procedures are current
• Remains knowledgeable of all updates related to switchboard operations
• Operates switchboard system efficiently and accurately
• Responds promptly to emergency communication needs
• Maintains confidentiality and accuracy of all communications
• Supports hospital-wide communication efforts
• Performs other duties as assigned

Benefits

• Comprehensive Health Coverage: Medical, dental, and vision plans (starting at low cost options)
• Financial Protection: Life, accident, disability, and critical illness coverage
• Paid Time Off & Leave: Generous PTO and paid family leave
• Retirement Planning: 401(k) with company match
• Tuition Assistance: Education support for career advancement
• Wellness Programs: Free gym memberships, mental health services, and virtual care
• Employee Assistance Program: Support for mental, physical, and financial well-being
• Additional Perks: Discount programs, free parking, and more

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED