Switchboard Operator

UVA Health • Manassas, VA

5d

About The Position

Switchboard Operator Job Code: TE5588 ABOUT US We are welcoming a new era in healthcare where achieving good health is just the beginning. At UVA Health Northern VA & Culpeper, we believe in caring for the whole person by getting to know – and making connections with – our patients. By combining the talent and expertise of our people, the breadth of capabilities across our system, and our commitment to helping our communities get better and stay healthy, we are improving the patient experience. As a UVA Health Northern VA & Culpeper team member, you will have a voice in patient care decisions, support the most advanced medical technologies and feel a strong sense of satisfaction from making a difference in people’s lives every day. JOB TYPE Classification: Non Exempt Supervises Positions: JOB SUMMARY Operates computerized switchboard console, monitors fire panel, and implements all emergency procedures. QUALIFICATIONS Education: High School Diploma or GED required. Experience: Minimum of 1 year of experience as switchboard operator preferred. Refer to the Life Support Training Policy for additional details. Licensure: N/A Additional Skills/Requirements Required: Must be able to communicate effectively with people of diverse backgrounds and all levels of authority. Ability to maintain confidentiality. Must be flexible and able to respond to changing priorities in a fast-paced environment. Manual dexterity necessary to operate computerized switchboard console and keyboard. Ability to work alone during day, evening, and night. Ability to see and read. Must possess a clear, pleasant, and professional telephone voice and manner. Ability to hear and understand phone calls. Additional Skills/Requirements Preferred: N/A Competencies Communication: Communicates effectively with people of diverse backgrounds and all levels of authority. Provides communication and updates to patients and guests and ensures their needs are being met, when applicable. Responds quickly and properly to irregular and emergency situations. The incumbent may be asked to perform additional duties as assigned. PHYSICAL DEMANDS Physical Demand Code: Medium to Heavy Physical Demand: The job requires constant standing, frequently walking, and bending/stooping. Proficient communicative, auditory, and visual skills. Attention to detail and ability to write legibly. Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment. This job description may not include all assigned duties, responsibilities, or aspects of the job described. It may be amended at any time at the sole discretion of UVA Community Health. OTHER May require the use of safety equipment, such as HEPA mask, for infection prevention: On call responsibilities as directed: Ability to travel between campus buildings, remote facilities, and out of town as needed: Yes Yes No

Requirements

• High School Diploma or GED required.
• Must be able to communicate effectively with people of diverse backgrounds and all levels of authority.
• Ability to maintain confidentiality.
• Must be flexible and able to respond to changing priorities in a fast-paced environment.
• Manual dexterity necessary to operate computerized switchboard console and keyboard.
• Ability to work alone during day, evening, and night.
• Ability to see and read.
• Must possess a clear, pleasant, and professional telephone voice and manner.
• Ability to hear and understand phone calls.
• The job requires constant standing, frequently walking, and bending/stooping.
• Proficient communicative, auditory, and visual skills.
• Attention to detail and ability to write legibly.
• Ability to lift/push/pull 100 lbs. For any weight over 35 lbs., use Safe Handling Equipment.

Nice To Haves

• Minimum of 1 year of experience as switchboard operator preferred.

Responsibilities

• Operates computerized switchboard console
• Monitors fire panel
• Implements all emergency procedures
• Provides communication and updates to patients and guests and ensures their needs are being met, when applicable.
• Responds quickly and properly to irregular and emergency situations.
• The incumbent may be asked to perform additional duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1-10 employees