Switchboard Operator

VIA, Visually Impaired Advancement•Buffalo, NY

3d•Onsite

About The Position

VIA, Visually Impaired Advancement formerly known as Olmsted Center for Sight (OCS) is seeking a part time Switchboard Operator to work 20 hours or less per week. This position is primarily responsible for answering external and internal calls at the Buffalo VA hospital. Under the direction of the VA Regional Director, the Switchboard Operator is expected to provide efficient, courteous and outstanding customer service to the callers of the Buffalo VA hospital. Shift times may include daytime, evening, weekend and overnights. Ability to work holidays as scheduled. Applicants will be expected to maintain flexibility in scheduling to the extent practical to meet the needs of a 24 hour help center.

Requirements

Minimum of 6 months in switchboard operation in a hospital setting or related experience required
Demonstrate basic keyboarding and computer skills
Proficient in use of assistive technology
Demonstrate excellent internal and external customer service
Maintain confidentiality and professionalism in a fast paced environment
Comfortable communicating with individuals in crisis or experiencing high levels of stress
Effectively work with individuals of diverse backgrounds
Effectively communicate with colleagues, customers, vendors and/or outside agencies
Prioritize demands and respond accordingly
Demonstrate detail orientation in completion of duties
Apply agency standards in performance of position duties
Demonstrate ability to problem solve when faced with ambiguity
Ability to work independently