Switchboard Operator

Avera•Yankton, SD

2d•Onsite

About The Position

Responsible for processing inbound and outbound calls, directing the general public, making overhead announcements, monitoring video surveillance, monitoring critical alarms, and processing emergency medical codes.

Requirements

Must be able to work the hours specified.
Visual acuity adequate to perform position duties.
Ability to communicate effectively with others.
Ability to hear, understand and distinguish speech and other sounds.
High School or GED Equivalent or 1 year related experience/training or equivalent combination of education and experience.
Commitment to the daily application of Avera’s mission, vision, core values, and social principles to serve patients, their families, and our community.
Promote Avera’s values of compassion, hospitality, and stewardship.
Uphold Avera’s standards of Communication, Attitude, Responsiveness, and Engagement (CARE) with enthusiasm and sincerity.
Maintain confidentiality.
Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
Comply with safety principles, laws, regulations, and standards associated with, but not limited to, CMS, The Joint Commission, DHHS, and OSHA if applicable.

Responsibilities

Handles large amounts of inbound and outbound calls in a timely manner.
Identifies customer needs, clarifies information, researches, and provides solutions and/or alternatives.
Follows communication scripts for various call scenarios, alarms, and emergency codes.
Skillfully changes from one task to another without loss of efficiency or composure.
Actively participates in efforts to support customer satisfaction and maintain quality.
Effectively communicates with patience and understanding.
Remains positive and professional in all internal and external interactions.
Communicates clearly, calmly, and professionally utilizing overhead paging system to communicate emergencies and general information.
Informs appropriate resource of any trouble lines reported by personnel.
Must maintain a working knowledge of hospital switchboard, phone system, and associated programs.
Assists with departmental operations during evenings, weekends, or other designated times as needed.