Switchboard Operator - PD

Larkin Community Hospital • South Miami, FL

4d

About The Position

The Switchboard Operator plays a critical role in managing and directing incoming and outgoing telephone communications within an organization. This position ensures that all calls are efficiently routed to the appropriate departments or individuals, facilitating smooth and effective communication. The operator serves as the first point of contact for callers, providing courteous and professional assistance while maintaining a calm and organized demeanor. Additionally, the role involves monitoring multiple lines, handling emergency calls, and maintaining accurate call logs. Ultimately, the Switchboard Operator contributes to the overall operational efficiency and positive image of the organization by delivering exceptional communication support.

Requirements

• High school diploma or equivalent.
• Proven experience in a customer service or telephone operator role.
• Basic knowledge of telephone systems and call routing procedures.
• Strong verbal communication skills and a professional telephone manner.
• Ability to multitask and manage multiple phone lines simultaneously.

Nice To Haves

• Experience with computerized switchboard or VoIP systems.
• Familiarity with office software such as Microsoft Office Suite.
• Previous experience in a corporate or healthcare environment.
• Certification in customer service or communication skills training.
• Bilingual abilities to assist a diverse caller base.

Responsibilities

• Answer and route incoming calls promptly and accurately to the appropriate personnel or departments.
• Provide information to callers regarding the organization’s services, policies, and procedures as needed.
• Maintain detailed records of calls, messages, and other relevant information for reference and follow-up.
• Operate and monitor multi-line telephone systems, ensuring all lines are functioning properly.
• Assist with emergency call handling and escalate urgent matters to the appropriate authorities or management.
• Coordinate with other administrative staff to support communication needs and office operations.
• Maintain confidentiality and professionalism in all communications and interactions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees