Switchboard Operator / Communications Coordinator
About The Position
At LUX Infusion, we’re reimagining infusion care to be more human, supportive, and connected. Inspired by lux—meaning light - we guide patients, providers, and partners through complex therapies with clarity, compassion, and confidence. As a clinician-led, U.S.-based organization, we put people first - helping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference. We’re looking for a Switchboard Operator & Communications Coordinator who wants their work to mean something — someone who brings care, accountability, and purpose to what they do every day. This role plays an important part in helping LUX Infusion deliver a patient‑first experience by serving as the central point of connection for patients, caregivers, clinicians, and internal teams. In this role, you’ll contribute to work that helps patients feel heard, supported, and confidently guided when they reach out for care, supports clinicians and site teams through accurate, timely, and reliable communication, and moves work forward behind the scenes by ensuring critical information reaches the right people at the right time. Everything we do connects back to real people navigating complex healthcare journeys — and this role helps create clarity, calm, and connection at moments that matter.
Requirements
- Deep care about how communication impacts patients, caregivers, and care teams
- Clear, professional verbal communication skills and attention to detail
- Strong ownership and accountability for accurate routing, documentation, and follow‑through
- Comfort handling high call volumes while staying calm and compassionate
- Ability to maintain confidentiality and follow HIPAA and privacy standards
- Willingness to learn systems, workflows, and escalation protocols in a healthcare environment
- A desire to be part of a collaborative team that values empathy, reliability, and high standards
Responsibilities
- Serve as the primary communications hub for LUX Infusion Ambulatory Infusion Clinics, ensuring a professional and patient‑centered caller experience
- Answer, screen, route, and document calls accurately and efficiently using multi‑line phone systems
- Collaborate closely with intake, nursing, scheduling, clinic operations, IT, and other support teams
- Provide general information to callers, such as clinic hours, locations, and service guidance, following approved protocols
- Take clear, complete messages and ensure time‑sensitive or urgent information is escalated appropriately
- Recognize and follow defined escalation procedures for urgent, sensitive, or patient‑impacting calls
- Support emergency and on‑call communication processes as needed
- Maintain accurate call logs, message documentation, and internal directories
- Bring calm, professionalism, and reliability to high‑volume, fast‑paced communication environments
- Identify opportunities to improve communication workflows and support a seamless clinic experience
- Support administrative and coordination needs for clinic operations and special projects as requested
Benefits
- The opportunity to grow with a company building something meaningful
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
